Billing and Support FAQs

Got questions about billing, payments, support, account management, online safety, or offers? Find all the answers you need here!

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FAQs

Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.

When is multi-factor authentication coming? From the 30th of June 2022, you will need to complete multi-factor authentication (MFA) when you access o ...  Read more...

Recently, there has been an increase in fraudulent calls, emails and texts in Australia, including impersonation scams. Cybercriminals may pretend to ...  Read more...

At More, we may ask you to provide certain pieces of personal information when making changes to your account or when we need to verify your identity ...  Read more...

Nope — no fees here! At More, you can change your nbn® plan speed as often as you like, without any extra charges.Ready to change your pla ...  Read more...

Your monthly bills from More are available in the Self Care Portal. This makes it easy for you to view, download and manage your invoices all from one ...  Read more...

Not Sure About a Charge on Your Bill?We get it, sometimes a charge pops up and you’re not quite sure what it’s for. Good news: you don&rsq ...  Read more...

If you need to make a one-off payment, you can do this anytime via the Self Care Portal — it’s quick, secure, and super easy. Here’ ...  Read more...

If your account shows a negative balance,  good news — you don’t need to make another payment right now. That amount is sitting as a ...  Read more...

Need help understanding your More Bill? We've got you covered!  Our handy guide below and also a downloadable copy here, offers a clear, step- ...  Read more...

Got Your Bill and Something Looks Off?No worries, we’re here to help! Below are answers to the most common billing questions, fees and charges.& ...  Read more...

When you sign up for an nbn® plan, we’ll take payment for your first month’s access upfront. This pre-payment then sits on your accoun ...  Read more...

No. Bank account details are not required at sign-up. We only collect credit or debit card details during sign-up to cover any upfront charges, such a ...  Read more...

You can use your bank account for on-going payment. These can be entered during the sign-up process and they will be used for ongoing payments.A credi ...  Read more...

Your monthly charges kick off once your nbn® service is activated at your property. We’ll send you a confirmation email as soon as activatio ...  Read more...

We understand that receiving a higher-than-usual bill can be confusing. Before reaching out to our team, take a moment to review Page 3 of your bill a ...  Read more...

Service Suspension & Disconnection: What You Need to KnowWe know billing issues can be stressful, so we’ve laid out everything you need to k ...  Read more...

We require your account is settled monthly using a credit card or bank account direct debit.  Direct debits are processed on the due date speci ...  Read more...

No. More allow you to pay via Visa, MasterCard or American Express (AMEX) with no surcharge whatsoever.  With More you can enjoy earning those ...  Read more...

Giving more is a core value of the More business – as is creating reliable, real and meaningful connections. The More team are proud to partner ...  Read more...

The way Australians give to charities has evolved over time. According to the Australian Institute of Health and Welfare, a quarter of Australians mad ...  Read more...

Small Change Big Change is backed by Telco Together Foundation, a registered charity endorsed as a Deductible Gift Recipient (DGR) with the Australian ...  Read more...

At the moment, More are only providing the option to donate $1 per month. If you would like to get more involved in the cause, you can contact the Tel ...  Read more...

Yes, on one condition.   Your donation is 100% deductible if the total amount you donate is $2 or more over the course of a financial year.   Read more...

Yes, you can stop your monthly donation to Small Change Big Change at any time. Please get in touch with our Customer Service team to do so.   Read more...

Our friends at Samsung have kindly offered our CommBank customers an exclusive discount! When you sign up to a new More mobile service between 1 Dece ...  Read more...

We’re committed to helping you stay in control of your services and spending. Whether you're using internet, mobile, or home phone/VoIP, we offe ...  Read more...

IMPORTANT: We are currently developing a Domestic and Family Violence statement, in line with the new Telecommunications (Domestic, Family and Sexual ...  Read more...

If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.More offers customer ...  Read more...

In some cases, your existing service will be cancelled automatically when your new service is activated. In other cases, you’ll need to contac ...  Read more...

You can find the Critical Information Summary for your More plan on the policies page. You will also see a link to the document attached to the ind ...  Read more...

At More. we are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable ...  Read more...

When you sign up to a More nbn® plan, you will create an account with a username and password. You can use these credentials to login to ...  Read more...

All IPND FAQS:What is the IPND?Integrated Public Number Database is a central database containing all active public phone numbers across Australia. It ...  Read more...

Surprisingly, it has a big impact! Donating $1 per month can help 3 young Australians who are going through a mental health challenge get the responsi ...  Read more...

Please refer to our guide here.   Read more...

We’ve received feedback from customers that our Portal login process was too complicated; having to remember your Account Number and password, a ...  Read more...

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