Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
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Your provided information is important for us.
Your details will be confidential and will not be shared with anyone.
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We’re just checking your address
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$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Value nbn®
Value Plus nbn®
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Ultrafast nbn®
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
650Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
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We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
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This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
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Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
At More we aim to make your move as seamless as possible by taking care of the heavy lifting when it comes to getting you connected with fast, reliable internet.
Whether you're an existing customer relocating your service or a new customer looking to make the switch to More, we're here to help.
So, let us take the stress out of your move by helping you get connected with the internet you need!
Check if your new address is eligible for relocation of your nbn® service.
TIP: Before requesting to move your service, check to see if your new home is nbn® ready, the type of connection available at your new address, and approximate timeframes for connection.
Once you’ve confirmed that your new address is nbn® ready and the type of service available at your property, follow these easy steps to get connected
Visit the MoreSelf Care Portal and enter your account number, email address and password on the log in.
Select 'Create Order' under the order tile on the dashboard.
Select 'NBN' under the Order Category dropdown and select 'NBN-Relocation' under the Order Type dropdown.
Fill out the form with the following details:
Your old address
Your new address
Date of New Service Activation (Preferred Start Date).
Date of Old Service Cancellation (Preferred Cancellation Date).
Click 'Submit Order'.
We'll take care of the rest for you! You'll receive regular emails with the progress
of your new nbn® service order. It’s that easy!
If at any time you'd like to discuss your nbn® relocation with us, please contact our team.
1800 733 368
Sales & Customer Service
8:30am – 6pm (Weekdays) AET Overseas: +61391230940 WhatsApp: +61480096696
Technical Support
24 hours, 7 days a week Overseas:
+61391230940 WhatsApp: +61480096696
faqs
Once your new address is NBN ready and your service has been activated at your new address, you can plug in your modem to enjoy faster, more reliable internet with More.
Modem reconfiguration may be required if you have a BYO device. It’s important that you have read BYO device requirements to ensure your device is compatible with the service available at your new address.
Changing to More is easy and there is no setup fee however, you will need to make sure you're out of contract with your current provider to avoid possible cancellation fees.
If your new address is not nbn® ready then a New Development fee of $300 may apply. If this fee applies, we’ll let you know during the sign-up process.
More does not charge a relocation fee. However, if your new address is not nbn® ready, a New Development fee of $300 may apply. If this fee applies, we’ll let you know during sign up.
Service relocation times can vary depending on your new property’s nbn® readiness and the type of nbn connection. If your new property has been connected to nbn previously we should be able to get you connected in 1-3 business days.
If your property has not been connected to nbn™ before then an nbn technician may have to come to your property to activate your new service. We always request the next available appointment however, depending on the workload of the nbn technicians in your area and your home’s nbn readiness this can take up to 1 to 3 weeks from the time of ordering.
If your new address isn’t nbn® ready, then you may need a technician to visit your home to get you connected to the nbn® network. In this case, you or an authorised person over the age of 18, will need to be present during the installation to give the technician external and/or internal access to your premises.
For information on how to set up your More supplied modem or BYO modem refer to our step-by-step guides on our website or contact our technical support team.
Please note, if you choose to BYO modem you are expected to know how to configure your own device. Due to the vast range of devices available in market, our team can't support every make and model. It’s for this reason that we recommend purchasing a pre-configured NBN modem from us on our website or by calling our Sales team.
More technical support
1800 733 368
Overseas: +61390219630
WhatsApp: +61480096696
Sales & Customer Service
8:30am – 6pm (Weekdays) AET
Overseas: +61391230940
WhatsApp: +61480096696
If you have a modem supplied by a different service provider, it is important that this device meets the BYO modem requirements. If your modem is not compatible with your new connection this will result in delays getting your NBN service activated.
If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. Configuration will be needed to operate your existing modem. Find out how to connect your BYO modem here.
