Due to the high number of devices available on the market we can only provide limited ‘best efforts’ support in getting you online. You must be confident configuring your own device. If you are not confident we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
We’ve got good and bad news
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
BYO device must be compatible with NBN connection type
You are responsible for configuring your BYO device
We may provide limited 'best endeavours' support to assist with this but do not provide any guarantees that your BYO device will be compatible with your NBN connection
Fibre connect will provide customers with faster internet to help support the growth in connected devices and more Australians working from home.
Select nbn™ fibre to the node (FTTN) or fibre to the curb (FTTC) customers will have the opportunity to connect to nbn™ fibre to the premises (FTTP). To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page.
Approximately 2 million addresses will be eligible to be upgraded from fibre to the node (FTTN) or fibre to the curb (FTTC) to fibre to the premise (FTTP). The rollout of the fibre upgrades across Australia will occur over the next two years. To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page.
FTTP: Fibre to the premises means fibre is connected all the way to your premises.
FTTN: Fibre to the node has a fibre connection running to a mini-exchange or node near your premises, which is then connected from that point to your property through a traditional copper line.
FTTC: Fibre to the curb uses a fibre connection almost all the way to your home, taking advantage of the existing copper wiring to complete the connection between your home and the curb.
In a nutshell, if you have the option to upgrade to a FTTP connection, you will enjoy faster internet, now who doesn't want that?
We are pleased to hear that you are enjoying your current connection! The benefits of upgrading to FTTP (if you choose to do so) are as follows:
Speed and Reliability*. An FTTP connection will lead to an improvement in transmitting signals which results in faster upload and download speeds. In simple terms, you can download media faster and enjoy it without lag/buffering.
FTTP is the best nbn™ connection for future-proofing your premises due to its superior speed and potential for future expansion.
It costs $0 to upgrade
*not available at all premises. Actual speeds may vary due to external factors including in-building wiring.
Great to hear!
An FTTP requires an nbn™ technician to connect a PCD (premises connection device) on the outside of the premises and then install the NTD (network termination device) on the inside of the premises. As part of fibre connect, an nbn™ technician will have already done the work outside in the street before your address becomes eligible. Our website will advise if a FTTP upgrade is available at your address. Your property may not be eligible straight away, and nbn™ will make more addresses eligible over time.
Once you place your order, More will organise an nbn™ technician to come out and install NBN equipment in your property. Once the process is complete you will be able to use and enjoy your new connection!
The majority of nbn™ compatible routers will work on an FTTP service, you may just need to update your equipment settings before being able to use the service.
Your modem/router will need to support a WAN connection and our connection type is PPPoE. If you need a hand with this, you can get in touch with our tech support team on 1800 733 368 or via our website livechat option.
*we cannot guarantee that all BYO equipment will work on our service, however our team will do their best to help you get your existing equipment working if compatible.
As you have an active FTTN service with another provider you will first need to transfer your FTTN to More and once you are an active More customer, we can then commence upgrading you to an FTTP connection.
We look forward to you becoming a More customer!
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