The following are the customer policies for More Telecom Pty Ltd ("The Company"),Level 6, 132-136 Albert Road, South Melbourne, VIC, 3205. Call 1800 733 368.
- Standard Form of Agreement
- Fair Use Policy
- Customer Complaints Handling Policy
- Financial Hardship Policy
- Key Fact Sheet: NBN Services
- Appointment of Advocate or Authorised Representative
- Hardware Warranty Information
- Critical Information Summary for your Plan
- Additional Identity Verification Process & Customer Awareness for Mobile Porting & SIM Swaps
- Customer guidance on scam phone calls
- 14 Day nbn™ Trial Terms and Conditions
- Modem Refund Policy
- On-Bill Donation Program Terms and Conditions
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.