More eSIM

What is eSIM?

An eSIM (also known as an embedded SIM) is a digital SIM card that allows you to activate your mobile &/or Mobile Broadband (MBB) plan with More, without having to use a physical SIM. Unlike a physical SIM, with an eSIM, you simply download a digital “SIM” to your compatible device.

Some of the benefits of eSIM include:

• Connect to More faster
  If you’re already a More customer, you can switch your physical SIM to eSIM quickly via the Self Care Portal. If you’re activating a new service with More, rather than having to wait for a physical SIM to be posted to you, all it takes is a few taps on your phone and scanning a QR code to get connected with your eSIM.
  
  
• Multiple SIMs, one device
  With eSIM, you can have more than one SIM on your phone or compatible device. One for personal use, one for work or travel… so many options!
  
  
• No plastic!
  No plastic SIM card means less waste.

Physical SIM vs eSIM

The main difference between eSIM and a physical SIM card is that eSIM is “embedded” digitally into a compatible device and cannot be removed, whereas a physical SIM card can be removed from one device and placed in another.

Some of the other differences between eSIM and physical SIM include:

Another difference is that eSIM offers environmental benefits by reducing plastic waste and CO² emissions from shipping. 

An eSIM is available to new More customers transferring their existing mobile number to us, or existing customers who want the added convenience of an eSIM. 

How to install your More eSIM

If you have an eSim-compatible device, installing your More eSIM is simple. 

1. Connect to Wi-Fi
   Before you proceed with the installation of your eSIM, please ensure your eSIM compatible mobile device is connected to Wi-Fi as the next step requires an internet connection.
   
   
2. Your unique QR code
   We'll provide you with a unique QR code for your service. You'll need to scan your unique QR code using the Camera app on your device, or enter the Activation Code (which you'll find in the Portal or in your 'Activation Success' email) into your eSIM-compatible device.
   
   
3. Download your eSIM profile
   Follow the prompts on your mobile device to download your new eSIM profile and complete the installation.
   
   

How to check if your phone is eSIM compatible

Most major mobile phone and tablet device manufacturers now support eSIM, but not all models (especially older models) are eSIM compatible. You can check your device manufacturer's website to confirm if your device is eSIM enabled.

Can eSIM be activated instantly?

It’s not immediate, but it’s quite quick and convenient! Instead of visiting a store or waiting for a physical SIM to be shipped, all it requires is a few taps on your phone and scanning a QR code to connect with your More eSIM. An eSIM is available with all new mobile and MBB services, including those for new More customers transferring their existing mobile number to us, as well as existing customers who desire the added convenience of an eSIM. You can activate an eSIM through our Self-Care Portal. Once your service is active, you only need to install the eSIM on your compatible device. 

Do you need to switch to eSIM?

You don’t need to switch to eSIM yet in Australia. Most major device manufacturers now support eSIM as well as physical SIM, but not all models (especially older models) are eSIM compatible.

How to move your eSIM to another device

To move your More eSIM to another device, you’ll need to do a SIM swap. The easiest way to do this, is via the Self-Care Portal.

Follow these easy steps:

1. From the mobile dashboard in the Self Care Portal, select the Change button
2. Select Change SIM
3. Confirm the SIM you want to change
4. Select eSIM as your new SIM type and enter your phone number
5. You’ll then be prompted to verify your ID via a one-time pin
6. Once your ID has been verified, your SIM swap is complete and you’ll then be prompted to install your new eSIM to your new device. 

What to do if you don't see a QR code during eSIM activation in the Self Care Portal

If you don’t see a QR code in your email or the Self Care Portal, we recommend calling us on 136673. 

Can I use my More eSIM in my smart watch?

Yes, you can use your More eSIM in your smartwatch as long as you have a compatible smartwatch device (see the full list here) and a Shared Number Plan, which is available with all of our 5G plans. The Shared Number plan allows your compatible smartwatch to make and receive calls and use data without needing to carry your primary phone.  

Why is my eSIM not working on my iPhone after I have successfully downloaded it?

It is possible to have multiple eSIM profiles stored on your iPhone. If you find that you do not get mobile coverage after downloading your More eSIM, it is important to check that the correct eSIM profile is enabled. When a new eSIM profile is downloaded to an iPhone, Apple automatically names the profile with one of their pre-defined eSIM profile names. These include ‘Data SIM’, Travel SIM’ or ‘Professional SIM’. Please check all your eSIM profiles until you select the one that provides you mobile coverage. You can also rename the profile to a name of your choice, we recommend ‘More’.
For more information about setting up your eSIM on an iPhone, you can check out this Apple help article.
 

What to do if you delete your eSIM profile?

You can easily order a new eSIM quickly via the Self Care Portal.

Follow these easy steps:
1. From the mobile dashboard in the Self Care Portal, select the Change button
2. Select Change SIM
3. Confirm the SIM you want to change 
4. Select eSIM as your new SIM type and enter your phone number
5. You’ll then be prompted to verify your ID via a one-time pin

Once your ID has been verified, your SIM swap is complete and you’ll then be prompted to install your new eSIM.