To find out if planned maintenance or an outage is affecting your nbn® service,

before you reach out to us you can:


Refer to the map below, which provides real-time updates

on reported outages across the nbn® network.

Network status map provided by More’s wholesale nbn® provider, Vocus Pty Ltd.


In the event of an outage in your area, we recommend

checking this page regularly for updates. To give you an idea,

here are two examples of what an outage may look like.

Still need help? Let’s talk..


Call Us on 1800 733 368

Our dedicated Technical Support team is available 24 hours Weekdays(AEDT) and 8am – 8pm on weekends and public holidays (AEDT).

In addition to our phone support, we provide the following convenient ways to connect with us:


Self Care Portal

Login to the Self Care Portal and navigate to ‘ Support - Create Case’ to create a case.



Message our team on:+61480096696


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Chat with our team on: