What is Fixed Wireless Plus 75/10 plan?
Fixed wireless plus 75/10 is a new nbn® speed tier designed exclusively to provide best-effort internet service for fixed wireless customers. This Fixed Wireless 25/5 plan will offer maximum speed potential of 75Mbps down/ 10Mbps up.
Please note: Speeds can be affected by a range of factors including the line of sight to the tower, nbn®cell congestion, and/or nbn® backhaul congestion.
What speeds will I get on the Fixed Wireless Plus 75/10 plan?
The nbn® Fixed Wireless Plus 75/10 plan does not have a fixed speed specified. Instead of providing a capped speed tier like other nbn® plans, the nbn® Fixed ...read more
Vocus is our wholesale provider, therefore we use their nbn® infrastructure. To learn more about Vocus click here: www.vocus.com.au...read more
More entered the nbn®market in 2013 and over time have built our customer base to become one of Australia's largest privately-owned telcos. We offer everything from nbn® broadband plans and SIM-only mobile plans to plans for your business. To learn more about us click here....read more
nbn® stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and businesses.
You can visit www.nbnco.com.au to learn more about nbn® and visit our plans page to get connected today....read more
The National Broadband Network (nbn®) is made up of a series of fibre optic cables. The cables run out from a Point of Exchange (or POI) in your local area. The cables will either run all the way to your home (FFTP), to the pit outside your home (FTTB) or to a ‘NODE’ somewhere near your home (FTTN).
In some cases an nbn® connection can also be sent via Satellite or Fixed Wireless.
Find out more about the network on the NBN Co website....read more
We will keep you up to date regularly on the progress of your order via email or sms.
It is important that you look out for these notifications as they will include important information on your activation appointment, if you require NBN Co to visit your property to get connected. Depending on the connection process for your property, you may be required to be in attendance, and missing an appointment will cause delays with your order....read more
We offer sticky IP addresses.
All More NBN plans include a free sticky IP address. Similar to a static IP, a sticky IP address will not change every time you restart your modem/router & reconnect to our network. This is useful if you wish to remotely access your network from outside your property. This may include remote access to your router, CCTV cameras, or a home media server or NAS device. The important point to note with sticky IPs is that in extremely rare occasions and as deemed necessary by our network team there may be rare instances where your sticky IP address could change.
Your sticky IP address is available after your service becomes active. You can quickly check what this is by going to ...read more
Not necessarily. However, if:you live in a large household where there is a fair bit of distance between the router / nbn® connection point & the other levels / corners of the house, and/or you have a number of devices operating simultaneously, then purchasing an extra point or a satellite will result in a strong and uninterrupted Wifi connection. ...read more
Every home has a different technology type which will determine whether or not a technician will need to visit you to connect your internet.
The points below should be used as a guide only, as a technician may or may not be required to attend depending on the individual household:If you already have an nbn® box inside your home, it is unlikely that a technician will require to access your home.
The Australian government enforce at New Development Charge to greenfield developments that need to be connected to the nbn® network.
Part of this charge is the End User Contribution Charge of $300 (inc. GST). Internet Service Providers such as More pass this charge to the end user when they want to connect to the nbn®.
Please note that this charge is only applicable if your property is a new development and has never been connected to the nbn® before.
You can read more about this policy here.
The More team will alert you if the New Development Charge applies when you complete your address check as part of the signing up process....read more
You may experience some down time when switching between your current provider and more.
Once your current service is disconnected and your service with more is activated, you will then need to set up your modem.
If you're setting up the Google Nest Wifi, this is quite a simple process that should take around 15 minutes. If you've chosen to BYO modem, you will need to configure your existing device with the help of our technical support team. This may take a little longer, depending on what device you're using.
Given that you may experience some internet down time during the service transfer, we recommend that you schedule more service activation for a low-usage day. You can do this when ordering your service on the More website....read more
The nbn® rollout is largely complete, so most addresses in Australia will have the ability to connect to the nbn® network.
If you have not yet had an nbn® connection activated at your address, this will need to be facilitated by NBN Co technicians before you can get connected to More nbn®.
When you enter your address in our service qualification tool on our nbn® sign up page, you will see if an existing connection is available at your address. If you’re not yet connected, once you sign up for a More nbn® plan an order will be placed with NBN Co to perform an activation at your address. The time it takes to get nbn® ...read more
The nbn® activation appointment will vary based on how nbn® is delivered to your home or business. If you are unsure of this, it will be advised in the emails from More that are sent after an appointment date has been set for your activation.
FTTP (Fibre to the Premises) involves fibre being connected right into your property or business. If this is the first time you are having nbn® connected to the property, an NBN Co technician will attend site to complete the activation. They will install a box on the outside of the property, then usually drill through the wall and install equipment inside the property.
It’s a good ...read more
For some nbn® connections there is no need to keep an active telephone service. The nbn® network uses a number of different delivery methods, and the following list details the nbn® technology types that use the copper line:
1. FTTN - Fibre to the Node. This is where fibre optics is delivered to your street and then high speed internet is transferred to a copper cable that runs into your home. The node is a box that is constructed in the street that transfer the internet from fibre optics to copper. If you have an existing copper telephone line connected to your property, nbn® will use this for nbn®. Note that there is no need to continue paying line rental, you can opt to ...read more
Depending on how nbn® is delivered to your property and your property's nbn® readiness, this will vary from just 1 day to around 3 weeks. You can check your address on our website and in most cases we'll be able to give you an indicative timeframe.
If your property has already been connected to the nbn® previously we should be able to get you connected in 1-3 days.
If your property has not been connected to nbn® in the past we will likely need an nbn® technician to come and activate your service. General time frames for the next available nbn® activation appointment is usually between 1 and 3 weeks. We'll be able to give you a ...read more
There is no charge for standard installation. This includes the visit from the technician.
If nbn® has deemed your property a new development, the nbn® New Development Fee may apply. If you are moving in to a brand new property and connecting to the nbn® for the first time this fee will likely apply....read more
nbn® provide a Missed Appointment Rebate to us when the NBN Co technician does not attend the confirmed appointment for both connections and faults.
We pass this rebate onto our customers as a credit on their account. It will be reflected on the customer's account within 1-2 months after the missed appointment.
The amount of each Missions Connection Appointment Rebate will be as follows:
$50 for each First Missed Connection Appointment, and
$75 for each Subsequent Missed Connection Appointment
'Missed Connection Appointment' means an actual appointment that nbn® does not attend in accordance with the applicable ...read more
As soon as your nbn® service is activated billing does commence. We are keen for you to get online with your new nbn® plan as soon as possible so you can start enjoying the great benefits.
If we have sent you a new nbn® modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how nbn® is delivered to your property.
If you are unsure how nbn® is delivered to your property please see the activation emails that we have sent during the installation process.
Please use the relevant guide to your nbn® technology type. ...read more
When you sign up for a More nbn® plan, you will enter your address to see what sort of connection is available for your home. This will depend on the nbn® delivery in your neighbourhood, and may impact what More plans are available to you. Typical nbn® delivery types include Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC).
The NBN250 and NBN Ultrafast plan is only available for FTTP and some HFC connections. When you enter your address during sign up, you will only be able to select nbn® plans that are available at your home.
The NBN Fibre Connect program is also now live across Australia. If you ...read more
You can find the Critical Information Summary for your More plan on the policies page.
You will also see a link to the document attached to the induvial plan on the sign up page....read more
If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.More offers customers the following extended tech support hours:
7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
You can also use the live chat button at the bottom right corner of the more website....read more
Yes you can.
At More, we give our customers the ability to change their speed tier at any time, as long as the speed increase is supported by their nbn® delivery method. This is a quick and easy process that happens remotely with no need for a technician to visit your home - you can login to the customer portal and make the request under 'Change nbn™ plan' and our team will take care of the rest. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level....read more
Your nbn® can run slowly for a number of reasons. When initially moving to an nbn® connection, users often experience dramatically increased bandwidth compared to older ADSL services.
It is important to understand how your devices use the internet to ensure a good experience with the additional bandwidth. Things like the hardware and software that you use may affect the speed that you experience.
The technology used by NBN Co to deliver the service to your home or business may also affect your speeds.
It’s important to understand how many devices are using your nbn® service.
It is always important to ...read more
When you sign up to a More nbn® plan, you will create an account with a username and password. You can use these credentials to login to our customer portal to access information regarding your account.
In the future, you will be able to access this information directly from the CommBank app once the More services have been integrated....read more
In some cases, existing services are cancelled automatically when your service is transferred, and in others you will need to contact your existing provider to cancel your service.
For FTTP and Fixed Wireless connections, we will activate the next available port on the nbn® equipment installed inside your property. This means after you are successfully connected with More you will need to advise your previous provider that you wish to cancel their service.
For HFC, FTTN, FTTB or FTTC connections we will order an nbn® transfer. This means that your original service will stop working automatically when your More service becomes active. You may want to check with your previous provider that they have stopped ...read more
Moving home? Relocating an nbn® service to a new address can now be processed from our customer portal.
TIP: Before you request to move your service, you can check the nbn® serviceability of your address so you know if the address is nbn® ready, and what is the approximate timeframe for connection.
You can check your address here.
If you know the nbn® availability of your address, you can proceed with the steps below:
1. Visit the customer portal.
2. Enter your account number, email address and password on the log in screen.
3. Select Moving House? Service ...read more
All our nbn® Plans are on no contract so you are free to cancel at any time*.
Aside from calling us, you can log in to our customer portal and put the request through.
2. Enter your Account Number, Email Address and Password on the Log in screen.
3. Select Cancel nbn® Service from the Menu.
4. Please complete the form below to order cancellation of your nbn® service.
Address of nbn® Service to Cancel
Reason for Cancelling
Date of Cancellation
5. Read and agree on the terms.
6. Click on ...read more
There are a number of reasons why an nbn® service may be running slower than expected. It may be down to hardware and software configured on your home network or due to nbn® infrastructure, the nbn® technology or ongoing development work underway to complete construction in your area. There could be a fault on the network that needs to be reported to nbn® for resolution. Please read to the end of this article before calling our team for further assistance.
One of the most common reasons for slow nbn® is Wifi performance. Often if your nbn® Wifi modem is a long way from where you are connecting to it - this can cause a ...read more
In 2014 the Australian Government made the decision to use a mixed technology approach to the nbn® rollout. This means that certain properties will use parts of the old legacy copper telephone network to complete the NBN connection to your property. This legacy copper network is unfortunately prone to issues and we encounter some users using FTTN/FTTB and FTTC technologies experiencing connection dropouts due to this.
It is important to troubleshoot your FTTN/FTTB/FTTC connection prior to us logging a fault to NBN Co as in certain cases it is local internal copper wiring that can be causing the dropout issues.
In order to properly troubleshoot you should consider the following scenarios:
There are a number of things that you can try to help improve your Wifi coverage in your property.
Wifi is now critical in a household where numerous devices rely on good quality wifi to operate.
1. Location of your Wifi router
This is likely the most important part of ensuring you maximise the Wifi coverage inside your property. Ensure that the Wifi router is located in a central position within your house, this will give the greatest all round coverage. When you connect to one of our nbn® plans for the first time, you may have to connect to a different socket or in a different room in the house. If required you may need to invest in home wiring to relocate the router to a ...read more
If you are going overseas or do not require your nbn® service for a long period of time, it may be beneficial to put your nbn® Plan on hold.
We can assist with this. However, to prevent charges coming through from nbn® we would need to cancel your service, and then re-activate it when you are ready to start using your service again. This works in the same way as putting the service on hold and nbn® charges would cease to come through. We would not recommend doing this if the period of time is less than a month as your service will still be charged up to the end of the month that you wish to cancel it.
When we re-activate your service we would need to assist in ...read more
All our residential plans are available with a no lock-in contract. There is no cancellation fee for residential customers, and you can cancel your contract at any time before the end of your current billing period. However, you will not receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date.
Business customers have the option of 24-month contract or no lock-in contract for nbn® and phone plans. Mobile plans for business customers are offered with no lock-in contracts. Cancellation fees apply if exiting a 24-month contract early.
At More, we understand that living in Australia's climate can bring many challenges - including fires, flooding and other natural disasters.
These events can have a devastating impact on individuals and communities, and we know that our affected customers will often need that extra bit of support.
When fires, flooding or natural disasters are being reported, our team will proactively contact customers in affected regions to see how we can help support their response and recovery from the disaster.
Free call diversion
Extensions on bill payments
Our disaster support includes:
What support is needed will vary depending on the customer's individual needs, so we encourage you to get in touch with our friendly ...read more
No, More does not charge a fee to change speed on our nbn® Plans. Feel free to change between plans as much as you need.
To change speed, please give our team a quick call on 1800 733368. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level....read more
Yes, you can. This might be useful when you are just about to move house and would like to have your modem delivered to your current address, if you don’t yet have access or the ability to receive the modem at the address where you’re getting your service connected.
How do you set this up?
When you’re checking out, there will be a prompt that asks "Is your delivery address for sending equipment the same?"
You can un-tick the box and the delivery address field will come up where you can provide your preferred delivery address.
Important things to note:
If you have already submitted the order and decided to change the ...read more
No, we do not lock our modems. If you were ever to leave you could use these with most other providers....read more
Get ready to welcome to Google Nest Wifi to your home.
You have made a great choice! Google Nest Wifi will:
o blanket your home with strong and reliable WiFi
o update automatically, which means your network stays safe and secure and,
o will effortlessly look at home thanks to its chic design.
When setting up the Google Nest Wifi, there are a few items that need to be ticked off first:
o A Google Nest Wifi router. This will broadcast your WiFi.
o A Google ...read more
Google Nest Wifi, a mesh wifi system, provides wifi to your whole house. In terms of functionality, once the Google Nest Wifi system is set up it will result in a stronger and more stable Wifi connection throughout your home.
Please note that Google Nest Wifi is not compatible with FTTN/B connections - if you have such a connection, the Google Nest will need to be plugged into your existing modem - or a modem you purchase from More - in order to work.
A normal nbn® modem is a single device. For medium to larger homes, a normal modem can restrict Wifi access and the number of devices that need to connect to the modem can impede its functionality. A Mesh system, like Google Nest Wifi, with one Wifi router and one Wifi point will be strong enough to handle up to 200 ...read more
A Google Nest Wifi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other port can be used to wire a device (laptop, desktop PC, etc. )....read more
Normally 1-3 business days. We also provide a tracking number which is a unique ID number or code assigned to a package or parcel. You can use this number to determine the delivery status and other details of your modem....read more
There are cases when you'll be able to keep using your existing modem, but there are other times when you may need a new modem.
These are the main situations where you should be able to use your modem with a new more nbn™ plan:If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. If you're changing nbn™ plans at the same address, you can keep using your current modem or router.
Configuration will be needed to operate your existing modem. To learn how to connect your BYO modem click here....read more
These are the main situations where you may not be able to use your modem with a new More nbn® plan:If you're upgrading from ADSL to HFC, FTTP, FTTC, Fixed Wireless, or Satellite nbn™, you won't be able to use your existing modem.
If you have just received your NetComm MESH modem hardware, you are no doubt keen to get it powered up!
You can view our quick-start guides on setting up your NF18MESH modem here.
If you have purchased satellite boosters along with your NetComm NF18MESH modem, please take a look at our quick setup guide which will help you get on your way.
Once you have followed the instructions outlined in the above setup guides your NetComm modem should now be online.
If, however, you are still experiencing issues, please see our tips for improving your Wifi signal, or you can get in touch with our friendly technical support team for further assistance....read more
More allows customers the choice to BYO modem for their nbn® or fixed wireless connection. It is important that you are aware of your connection technology type and whether your byo modem/router is suitable for this.NBN Type Router/Modem Connection Type Authentication FTTP Router/WAN Connection PPPoE Fixed Wireless Router/WAN Connection PPPoE HFC Router/WAN Connection PPPoE FTTN/B Router/WAN Connection PPPoE
Setting up your Google Nest Router and Points to create your Mesh Wi-fi Network is easy -
1. Download the Google Home app and create a Google account where the app will guide you through the setup process step by step
2. Plug your Nest Wi-fi Router into your internet connected modem or gateway to create your Wi-Fi network
3. Plug your Wi-fi point(s) anywhere in your house that may need extra coverage, this point also doubles as a Wi-Fi speaker
4. Once you've connected all your points the app will perform a mesh test to confirm everything is working to enjoy your Wi-fi
Please note: To setup your Google Nest, you will need access to an active internet connection, a Google Account and the Google Home app on an Android or iOS ...read more
An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countries. Each pack comes with a fixed allocation of data, standard SMS, and standard voice call minutes to be used within the pack's life span.
You can only use international roaming services if you have an active International Roaming Travel Pack, ...read more
To set up voicemail on your new mobile SIM, dial 101 from your phone and press the call key. You'll then need to follow the prompts.
When you first dial 101 to set up your voicemail, you will be prompted to enter a new 6-digit pin of your choosing....read more
The APN Data settings for More's Mobile & Mobile Broadband services are:
· Name: Mobile Data
· APN: mdata.net.au (if this doesn't work use APN: telstra.internet)
· APN Protocol: IPv6 (if this doesn’t work use APN Protocol: IPv4)
· Proxy: (leave blank)
· Port: (leave blank)
· Username: (leave blank)
· Password: (leave ...read more
Here are some steps to follow if you have a problem with Wi-Fi Calling:Restart your Wi-Fi Router and phone/device Toggle Aeroplane Mode On and Off Try a different Wi-Fi Network Reset Network Settings ...read more
If you have a compatible device but are still unable to use Wi-Fi calling, this might be due to:The Wi-Fi you are connected to does not support Wi-Fi Calling. Not activating Wi-Fi calling via your device settings. Your device needing a software update. ...read more
If you’re on the 4G network, your call will move between the Wi-Fi and 4G. If there’s no mobile connection available, then your call will drop out when you leave Wi-Fi coverage....read more
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal when using Wi-Fi calling....read more
Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls....read more
000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply....read more
Just make sure your compatible mobile device is connected to a Wi-Fi network of suitable quality, then simply dial as normal....read more
Wi-Fi Calling is useful when you:Want to extend coverage while indoors; or Are travelling overseas and want to call back to Australia. Need to stay connected, even if there’s a mobile network outage. ...read more
Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls through your Wi-Fi connection.
To use Wi-Fi calling, you’ll need a 4G enabled mobile device with correct device configuration which is Wi-Fi calling capable and a suitable Wi-Fi network. When using Wi-Fi Calling, your access and experience will depend on the compatibility and quality of the Wi-Fi network that you’re connected to....read more
VoLTE uses the 4G mobile network to make phone calls.
Did you know that mobile phones can’t typically make calls on a 4G network. So, without VoLTE you’ll always drop back to 3G to make a call, even if you’re in range of a 4G tower. VoLTE enables you to bypass the congestion on 3G networks and use 4G where available, to make clearer calls....read more
Some of the benefits of VoLTE include:Clearer calls. VoLTE uses the less congested 4G network, allowing for improved call quality. Faster connection. The time between tapping to call and being connected when using VoLTE is much quicker. More multitasking. VoLTE allows for simultaneous calls and high speed 4G data connections, so you can multitask more easily. ...read more
To access VoLTE, you will need a device which is compatible with the network and is VoLTE capable.Check if your device is capable of VoLTE
To access VoLTE, you will need a compatible mobile device with correct device configuration.
Below is a list of some current mobile devices that are VoLTE compatible. This list is not comprehensive, and we recommend that you refer to your device manufacturer if your device is not listed.Apple iPhone 6 onwards Samsung Galaxy S7 onwards, Note 5 onwards, A5 onwards Google Pixel 4 onwards LG G5 onwards
You will need to turn 4G voice on in your device network settings to gain access to VoLTE.
Note: More is a reseller and uses parts of the 5G, 4G and 3G* mobile network and capabilities of ...read more
Your plan includes the ability to gift part of your standard monthly data allowance to other users with a More mobile service.
You can gift up to 50% of the standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies.
You cannot resell or regift any gifted data that you receive, and you cannot gift any bonus data that you receive as part of any special offer or promotion....read more
You can gift up to 50% of your standard monthly data allowance to other users with a More mobile service. Services do not need to be on the same account....read more
You can gift up to 50% of standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies....read more
No. If you’ve been gifted data, your service will use your gifted data before your included plan data. Any unused gifted data at the end of your billing period will move to your databank (subject to your databank cap)....read more
Yes, once you’ve logged into the Self Care Portal, select the 'Mobile' drop down menu, click on 'Active Mobile Services' and select the mobile service you wish to manage. Any gifted data will be displayed here....read more
There are a number of things that could cause your bill to look higher than usual or higher than you expect. We’ve written a description of the common reasons below. Please check page 3 of your bill careful and read the below descriptions before reaching out to our team. Hopefully this article will answer your question!
IMPORTANT: If you have just received your first bill you will see two plan fees on Page 3. The smaller plan fee is a partial month or pro-rata plan fee. This one-off fee covers the period from the first day your service was activated through to the start of your billing cycle on the first of the month.
1. You may have received a Late Payment Fee.
Your bill is always issued on the 1st day of every month and is due for payment on the 15th of ...read more
We require your account is settled monthly using a credit card or bank account direct debit.
Direct debits are processed on the due date specified on the first page of your invoice.
These include: B Pay, Australia Post, EFT, Cheque and credit card over the phone.
Payment of your first month and any modem charges is taken at the time of sign up. The first month sits on your account as a credit until your service is connected....read more
Late payment fees are standard practice amongst Service Providers to cover costs relating to processing late payments.
To avoid incurring this fee, we recommend that you sign up for Direct Debit....read more
More allow you to pay via Visa, MasterCard or American Express (AMEX) with no surcharge whatsoever.
With More you can enjoy earning those credit card points with no charge....read more
Pre-payment of your first month nbn™ access is taken at the time of sign up. This pre-payment then sits on your account until your nbn™ service is activated.
So, if you order an nbn™ plan on the 10th of the month, and the service is activated on 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month....read more
Our friends at Samsung have kindly offered our CommBank customers an exclusive discount!
When you sign up to a new More mobile service between 1 December 2022 and 15 May 2023 and use a CBA credit or debit card as your bill payment method, you’ll be eligible to receive an exclusive discount on a range of Samsung mobile handsets, tablets, wearables and accessories.
If eligible, we’ll send you an email once you’ve activated your new service, with a unique code to redeem the offer. The code is unique to you. It can be used to purchase eligible Samsung products at any time before the end of the offer period, provided you remain a More mobile customer and continue to pay using your CBA credit or debit ...read more
Our support team provides our business clients with friendly, first class service if you ever need a hand with your phone system.
We also employ technicians across Australia should you need on-the-ground ...read more
After connection to nbnTM has been completed and your nbnTM data service ...read more
SIP trunks allow you to make and received multiple calls on one number. This means that you can receive multiple calls on your advertised numbers without needing to pay for full line rental and line hunt charges.
Rather than having a full PSTN line to receive a concurrent call, you can use SIP trunk VOIP channels to receive calls. Everyone in your office can make outbound calls using your advertised number and multiple customers can call in on the same number. You can increase and decrease the ...read more
After nbn® has been connected you will change the way you use internet and phone services in your business going forward. We often see that businesses want to install new or additional internal cabling so that they can properly use nbn® services.
If you are looking to get a new line installed at your business premises, there are four available options depending on the site infrastructure:
1. In-place telephone line connection: A working telephone socket exists from a previous connection and a Telstra technician is not required to visit the premises. To help us identify the line that you want to reactivate, it would be helpful if you gave us the previous number that was associated with the line. If you don't know it, it can often be found out by plugging a handset into the line and dialling 127 22 123
2. In-place telephone line connection with technician visit: A previous telephone service existed at your business ...read more
The nbn modem that is included as part of the plan supports Wifi and includes 4 ethernet ports to connect computers using a cable.
Some factors that you should consider when ordering:
Business fibre internet is a business grade internet service that is delivered to a business premises using fibre optic technology. Due to fibre being delivered right into the property it means that high internet speeds are available.
On-net fibre refers to a fibre service that is delivered using the AAPT/TPG fibre network. A business property must be connected to this network in order to be able to order a service.
Business Fibre Service Qualification
A service qualification (SQ) check must be completed to determine what service(s) can be delivered to your business. For this to be completed we require your business address and ideally a standard telephone number at the address. After the SQ is performed we can confirm what business ...read more
Service relocation times can vary depending on your new property’s nbn® readiness and the type of nbn connection. If your new property has been connected to nbn previously we should be able to get you connected in 1-3 business days.
If your property has not been connected to nbn™ before then an nbn technician may have to come to your property to activate your new service. We always request the next available appointment however, depending on the workload of the nbn technicians in your area and your home’s nbn readiness this can take up to 1 to 3 weeks from the time of ordering....read more
Mobile broadband is a SIM only service delivered over a mobile network that gives you the ability to access the Internet and related data services via a wireless connection using a compatible tablet or mobile broadband device.
A More Mobile Broadband Data Plan gives you a monthly data allowance in line with your selected plan for use within Australia. You have the choice of purchasing a mobile broadband device from us for use with your plan or using your own BYO compatible device.
Mobile broadband is perfect for when you’re on the go and provides you with an alternative or backup to your fixed line broadband service in case something goes wrong. Mobile broadband is designed specifically to enable access to the internet and cannot be used to make phone ...read more
Through the eero app you can turn your eero LED lights off or on to best suit your preferences.
To manage your eero’s LED light:
All residential nbn® plans: Value, Value Plus, Fast, Fast Plus, Superfast, Ultrafast and Fixed Wireless Plus.You can view our plans here. ...read more
To access and redeem the exclusive More x Yello nbn® offers through the CommBank app, follow these simple steps:
1. Open the CommBank app and locate the Yello Hub icon situated in the bottom left corner of the screen.
2. Within the Yello Hub, scroll down until you find the 'Offers' section. Click on 'View all' to explore available deals.
3. Navigate through the 'Our top picks' section by swiping across until you locate the More nbn® offer.
4. Once you've found the More nbn® offer, click on 'Copy code and claim.' This action will copy the code required for redemption and direct you to the Yello x More landing page.
5. On the landing page, the ...read more
More mobile plans offer several advantages, including:
The ability to keep your existing mobile number when switching. Our mobile plans are provided using the Telstra Wholesale Mobile Network. Ongoing 10% discount on monthly plan fees when paying with a CommBank credit or debit card. No lock-in contracts for all mobile plans. 500GB Databank available on all plans. Unlimited standard calls and SMS in Australia (subject to More’s Fair Use Policy). Access to competitive International Roaming Travel Packs. ...read more