personal
business

help & faqs

 
personal business

faqs

More nbn™ is available to any residence that is eligible for, or has an existing Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) or Fibre to the Curb (FTTC) nbn™ connection.   

The only connection type that More cannot provide a service for are Satellite nbn™ connections. When signing up to More, the service qualification (SQ) tool will determine what sort of connection is available at your property, and therefore whether you are eligible to sign up to a More nbn™ plan.

 

...read more

nbn™ stands for National Broadband Network. It is the service in which the majority of Australians use to access the internet from their homes and businesses.

You can visit www.nbnco.com.au to learn more about nbn™ and visit our plans page to get connected today.

...read more

The National Broadband Network (nbn™)  is made up of a series of fibre optic cables. The cables run out from a Point of Exchange (or POI) in your local area.  The cables will either run all the way to your home (FFTP), to the pit outside your home (FTTB) or to a ‘NODE’ somewhere near your home (FTTN).

In some cases an nbn™ connection can also be sent via Satellite or Fixed Wireless.

Find out more about the network on the NBN Co website.

...read more

What is Fixed Wireless Plus 75/10 plan?
Fixed wireless plus 75/10 is a new nbn™ speed tier designed exclusively to provide best-effort internet service for fixed wireless customers. This Fixed Wireless 25/5 plan will offer maximum speed potential of 75Mbps down/ 10Mbps up.

Please note: Speeds can be affected by a range of factors including the line of sight to the tower, nbn™ cell congestion, and/or nbn™ backhaul congestion.

What speeds will I get on the Fixed Wireless Plus 75/10 plan?
The nbn™ Fixed Wireless Plus 75/10 plan does not have a fixed speed specified. Instead of providing a capped speed tier like other nbn™ plans, the nbn™ Fixed Wireless Plus 75/10 plan aims to deliver the maximum potential speed the network is capable of delivering at the time of use. Available speeds on a Fixed Wireless Plus 75/10 plan will fluctuate during the day, and you may receive speeds that are s ...read more

Vocus is our wholesale provider, therefore we use their nbn™ infrastructure. To learn more about Vocus click here: www.vocus.com.au

...read more
More is a premium provider of nbn™ broadband, phone and mobile services to homes and businesses across Australia. What makes us different in the nbn™ space is our: Commitment to our environment more is carbon-neutral workforce. Dedication to giving back to those in need via Small Change Big Change on-bill donation program Partnerships with the Pancare foundation and Australia's largest bank, CBA. To learn more about what makes us different click here. ...read more

More entered the nbn™ market in 2013 and over time have built our customer base to become one of Australia's largest privately-owned telcos, with a carbon-neutral workforce. To learn more about us click here.

...read more
More’s 14 Day nbnTM Trial means that if you are not completely satisfied with your More nbnTM residential service during the first 14 days of connection, More will provide a full refund of your nbnTM plan fee, but not your modem.  If you choose to purchase a modem from More when you sign up for a More nbnTM residential service , the cost of the modem is non-refundable (other than in accordance with our Modem Refund Policy or your rights under the Australian Consumer Law to receive a refund or replacement). You are however welcome to use your own existing modem for the trial.


We have set out below the details of how the 14 Day nbnTM Trial works but if you are in anyway uncertain, something is not clear or you have any questions about how this offer may apply to you, then please contact us on 1800 211 112 or via live chat on our website - before going ahead.

The 14 Day nbnTM Trial is only ap ...read more

The nbn™ rollout is largely complete, so most addresses in Australia will have the ability to connect to the nbn™ network.

If you have not yet had an nbn™ connection activated at your address, this will need to be facilitated by NBN Co technicians before you can get connected to More nbn™.

When you enter your address in our service qualification tool on our nbn™ sign up page, you will see if an existing connection is available at your address. If you’re not yet connected, once you sign up for a More nbn™ plan an order will be placed with NBN Co to perform an activation at your address. The time it takes to get nbn™ installed at your address will depend on your property the type of connection available.

nbn™ New Development Charge

The Australian government enforce at New Development Charge to greenfield devel ...read more

The nbnTM activation appointment will vary based on how nbnTM is delivered to your home or business. If you are unsure of this, it will be advised in the emails from More that are sent after an appointment date has been set for your activation.

FTTP activations

FTTP (Fibre to the Premises) involves fibre being connected right into your property or business. If this is the first time you are having nbnTM connected to the property, an NBN Co technician will attend site to complete the activation. They will install a box on the outside of the property, then usually drill through the wall and install equipment inside the property.

It’s a good idea to consider where you want to install the equipment inside the property. You will plug the modem / router and any phone services into this equipment. NBN Co are supposed to provide up to 30 metres of fibre in ...read more

When you sign up for a More nbn™ plan, you will enter your address to see what sort of connection is available for your home. This will depend on the nbnTM delivery in your neighbourhood, and may impact what More plans are available to you. Typical nbnTM delivery types include Fibre to the Premises (FTTP), Fibre to the Node/Basement (FTTN/B), Fixed Wireless, Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC).

The NBN250 plan is only available for FTTp and some HFC connections. When you enter your address during sign up, you will only be able to select nbnTM plans that are available at your home.

...read more

We will keep you up to date regularly on the progress of your order via email or sms.

It is important that you look out for these notifications as they will include important information on your activation appointment, if you require NBN Co to visit your property to get connected. Depending on the connection process for your property, you may be required to be in attendance, and missing an appointment will cause delays with your order.

...read more

For some nbn™ connections there is no need to keep an active telephone service. The nbn™ network uses a number of different delivery methods, and the following list details the nbn™ technology types that use the copper line:

1. FTTN - Fibre to the Node. This is where fibre optics is delivered to your street and then high speed internet is transferred to a copper cable that runs into your home. The node is a box that is constructed in the street that transfer the internet from fibre optics to copper. If you have an existing copper telephone line connected to your property, nbn™ will use this for nbn™. Note that there is no need to continue paying line rental, you can opt to cancel the phone service after your nbn™ service has been connected.

3. FTTB - Fibre to the building. This is where fibre optics is delivered to your building and then copper is used to distribute high speed ...read more

There is no charge for standard installation. This includes the visit from the technician.

If nbn™ has deemed your property a new development, the nbn™ New Development Fee may apply. If you are moving in to a brand new property and connecting to the nbn™ for the first time this fee will likely apply.

...read more

nbn™ provide a Missed Appointment Rebate to us when the NBN Co technician does not attend the confirmed appointment for both connections and faults.

We pass this rebate onto our customers as a credit on their account. It will be reflected on the customer's account within 1-2 months after the missed appointment.

The amount of each Missions Connection Appointment Rebate will be as follows:

$50 for each First Missed Connection Appointment, and

$75 for each Subsequent Missed Connection Appointment

'Missed Connection Appointment' means an actual appointment that nbn™ does not attend in accordance with the applicable service level.

'First Missed Connection Appointment' means a Missed Connection Appointment in respect of an End User Connection or a Professional Wiring Service, for which there has been no ...read more

More allows customers the choice to BYO (bring your own) nbntm modem device for all unlimited nbn™ plans.   Its important to note that:   1. For FTTN and FTTB connections a VDSL compatible modem is required. 2. For FTTP, HFC, FTTC and Fixed Wireless connections a WAN enabled router is required.   For more information on what requirements are needed for a modem to work on the nbn™ network with More please see the BYO device requirements page.   To review the list of devices that are known by our team to work on the network click here.   We ask that you are comfortable configuring the device yourself as our team cannot guarantee support on all devices.   To check your ...read more

We offer sticky IP addresses.

All More NBN plans include a free sticky IP address. Similar to a static IP, a sticky IP address will not change every time you restart your modem/router & reconnect to our network. This is useful if you wish to remotely access your network from outside your property. This may include remote access to your router, CCTV cameras, or a home media server or NAS device. The important point to note with sticky IPs is that in extremely rare occasions and as deemed necessary by our network team there may be rare instances where your sticky IP address could change.

Your sticky IP address is available after your service becomes active. You can quickly check what this is by going to http://whatismyipaddress.com or typing 'What's my IP' into Google.

...read more
Changing to More is easy, but first, you will need to make sure you're out of contract with your current provider to avoid cancellation fees. If you have no contractual ties with your current provider, go ahead and sign up to More. Once your more service is activated, you can then call up your old provider to cancel your account. ...read more

Not necessarily. However, if:

you live in a large household where there is a fair bit of distance between the router / nbn™ connection point & the other levels / corners of the house, and/or you have a number of devices operating simultaneously, then purchasing an extra point or a satellite will result in a strong and uninterrupted Wifi connection. ...read more

Every home has a different technology type which will determine whether or not a technician will need to visit you to connect your internet.

The points below should be used as a guide only, as a technician may or may not be required to attend depending on the individual household:

If you already have an nbn™ box inside your home, it is unlikely that a technician will require to access your home.

If you do not have an nbn™ box inside your home and your connection technology is not FTTN (Fibre to the Node), FTTB (Fibre to the Building) or FTTC (Fibre to the Curb) you will require a technician.

If your home has already been connected and used the nbn™ previously, it is unlikely that a technician will require to access your home.

If your technology is FTTN (Fibre to the Node) or FTTC (Fibre to the Curb) and your home has not had nbn™ connected to it previously, in most insta ...read more
We can certainly tailor-make a package to suit your household needs. To get started, get in touch with our friendly sales team via 1800 733 368. Our team will be ready to take your call from 8:30am – 6pm (weekdays) AET ...read more

The Australian government enforce at New Development Charge to greenfield developments that need to be connected to the nbnTM network.

Part of this charge is the End User Contribution Charge of $300 (inc. GST). Internet Service Providers such as More pass this charge to the end user when they want to connect to the nbn™.

Please note that this charge is only applicable if your property is a new development and has never been connected to the nbn™ before.

You can read more about this policy here.

The More team will alert you if the New Development Charge applies when you complete your address check as part of the signing up process.

...read more

You may experience some down time when switching between your current provider and more.

Once your current service is disconnected and your service with more is activated, you will then need to set up your modem.

If you're setting up the Google Nest Wifi, this is quite a simple process that should take around 15 minutes. If you've chosen to BYO modem, you will need to configure your existing device with the help of our technical support team. This may take a little longer, depending on what device you're using.

Given that you may experience some internet down time during the service transfer, we recommend that you schedule more service activation for a low-usage day. You can do this when ordering your service on the More website.

...read more

Depending on how nbn™ is delivered to your property and your property's nbn™ readiness, this will vary from just 1 day to around 3 weeks. You can check your address on our website and in most cases we'll be able to give you an indicative timeframe.

If your property has already been connected to the nbn™ previously we should be able to get you connected in 1-3 days.

If your property has not been connected to nbn™ in the past we will likely need an nbn™ technician to come and activate your service. General time frames for the next available nbn™ activation appointment is usually between 1 and 3 weeks. We'll be able to give you a better idea after you place your order. This is purely dependent on the availability of NBN Co's technicians to complete your activation and we always request earliest available appointment (unless you request otherwise).

After ...read more

We support the use of a BYO modem or router for use with your nbn™ Plans with More. We recommend ensuring that you are familiar with your own device and are comfortable configuring this yourself. We have prepared the following guides to offer assistance in connecting your own nbn™ ready device.

FTTP
FTTN/B
FTTC
HFC
Wireless
< ...read more

As soon as your nbn™ service is activated billing does commence. We are keen for you to get online with your new nbn™ plan as soon as possible so you can start enjoying the great benefits.

If we have sent you a new nbn™ modem/router, please use the PDF user guide below for a step by step guide on how to plug this in and get online. There are different instructions based on how nbn™ is delivered to your property.

If you are unsure how nbn™ is delivered to your property please see the activation emails that we have sent during the installation process.

Please use the relevant guide to your nbn™ technology type. There is a separate guide for FTTP/HFC/Wireless NBN, FTTN/B NBN and FTTC NBN. If you are unsure what technology type your property has please refer to emails sent during the order confirmation process.        

...read more

Your nbnTM can run slowly for a number of reasons. When initially moving to an nbnTM connection, users often experience dramatically increased bandwidth compared to older ADSL services.

It is important to understand how your devices use the internet to ensure a good experience with the additional bandwidth. Things like the hardware and software that you use may affect the speed that you experience.

The technology used by NBN Co to deliver the service to your home or business may also affect your speeds.

It’s important to understand how many devices are using your nbn™ service.

It is always important to know how many users are on your network. Remember this can be via cabled ethernet connections to your modem, as well as via wifi. The more devices you have connected, the more your bandwidth is shared.

I ...read more

When you sign up to a More nbnTM plan, you will create an account with a username and password. You can use these credentials to login to our customer portal to access information regarding your account.

In the future, you will be able to access this information directly from the CommBank app once the More services have been integrated.

...read more

In some cases, existing services are cancelled automatically when your service is transferred, and in others you will need to contact your existing provider to cancel your service.

For FTTP and Fixed Wireless connections, we will activate the next available port on the nbn™ equipment installed inside your property. This means after you are successfully connected with More you will need to advise your previous provider that you wish to cancel their service.
 
For HFC, FTTN, FTTB or FTTC connections we will order an nbn™ transfer. This means that your original service will stop working automatically when your More service becomes active. You may want to check with your previous provider that they have stopped billing you - but this should occur automatically.

We recommend that once your More service has been activated, you contact your existing provider to ensure that they have cancelled your service and that you ...read more

Moving home? Relocating an nbn™ service to a new address can now be processed from our customer portal.

TIP: Before you request to move your service, you can check the nbn™ serviceability of your address so you know if the address is nbn™ ready, and what is the approximate timeframe for connection.

You can check your address here.

If you know the nbn™ availability of your address, you can proceed with the steps below:

1. Visit the customer portal.

2. Enter your account number, email address and password on the log in screen.

3. Select Moving House? Service Relocation.

4. Fill out the form with the following details:

Enter the old address that you wish to cancel.
New Address you are moving to (Street Address and Number, Suburb, State and Postcode).
Date of New ...read more

Each residential nbn™ plan sits on one of the seven main nbn™ speed tiers, which have different maximum download and upload speeds measured in Megabits per second (Mbps). But what do these speed tiers actually mean, and what impact can it have on the quality of the Wifi connection in your home? Let us break it down for you.

FIRST THINGS FIRST - HOW DOES THE nbn™ REACH MY HOME?

There are a number of different ways that the nbn™ can reach your home, and this can impact the type of internet connection you receive.

The different types of nbn™ delivery include:

1. Fibre to the Premises (FTTP) - Where fibre optics cabling is installed directly inside your property. This can deliver fast internet services with up to 1gbit/s speeds.

2. Fibre to the Node / Basement (FTTN/B) - Where both fibre optic cables and the e ...read more

You can find the Critical Information Summary for your More plan on the policies page.

You will also see a link to the document attached to the induvial plan on the sign up page.

...read more

No. All our nbn™ plans are on no contract and there is no cancellation fee.

...read more

All our nbn™Plans are on no contract so you are free to cancel at any time*.

Aside from calling us, you can log in to our customer portal and put the request through.

2. Enter your Account Number, Email Address and Password on the Log in screen.

3. Select Cancel nbn™ Service from the Menu.

4. Please complete the form below to order cancellation of your nbn™ service.

Address of nbn™ Service to Cancel

Reason for Cancelling

Date of Cancellation

5. Read and agree on the terms.

6. Click on Submit.

IMPORTANT REMINDERS:

Requests will be forwarded to our team for processing. It would b ...read more

In 2014 the Australian Government made the decision to use a mixed technology approach to the nbn™ rollout. This means that certain properties will use parts of the old legacy copper telephone network to complete the NBN connection to your property. This legacy copper network is unfortunately prone to issues and we encounter some users using FTTN/FTTB and FTTC technologies experiencing connection dropouts due to this.

It is important to troubleshoot your FTTN/FTTB/FTTC connection prior to us logging a fault to NBN Co as in certain cases it is local internal copper wiring that can be causing the dropout issues.

In order to properly troubleshoot you should consider the following scenarios:

1. Only a single device is dropping out and other devices are not affected.

In this case it is likely an issue with a particular device. We recommend checking and replaci ...read more

There are a number of things that you can try to help improve your Wifi coverage in your property.

Wifi is now critical in a household where numerous devices rely on good quality wifi to operate.

1. Location of your Wifi router

This is likely the most important part of ensuring you maximise the Wifi coverage inside your property. Ensure that the Wifi router is located in a central position within your house, this will give the greatest all round coverage. When you connect to one of our nbn™ plans for the first time, you may have to connect to a different socket or in a different room in the house. If required you may need to invest in home wiring to relocate the router to a more central position. For nbn™ connections using HFC technology, often the nbn™ box can be installed at the front or back of the house - in these cases we recommend investing in cabling to get your ...read more

When is multi-factor authentication coming? From the 30th of June 2022, you will need to complete multi-factor authentication (MFA) when you access or make changes to your account.   What is multi-factor authentication? For those who are new to MFA, it is simply an authentication method that requires you to provide two or more verification factors to gain access and makes changes to your account. MFA helps protect you by adding an additional layer of security. It helps to prevent anyone, except you (or your authorized representative), from gaining access to your account, even if your password has got into the wrong hands.   Why is more introducing multi-factor authentication? More is rolling out MFA for all account holders in response to new legal requirements and because it's best practice to reduce the threat of cyber-crime. It is important to more that we have secure verification processes to protect all our more customers identities and personal details.   W ...read more

If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.More offers customers the following extended tech support hours:

7am – Midnight (Weekdays) AET

8am – 8pm (Weekends) AET

You can also use the live chat button at the bottom right corner of the more website.

...read more

Yes you can.

At More, we give our customers the ability to change their speed tier at any time, as long as the speed increase is supported by their nbn™ delivery method. This is a quick and easy process that happens remotely with no need for a technician to visit your home - you can login to the customer portal and make the request under 'Change nbn™ plan' and our team will take care of the rest. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level.

...read more

There are a number of reasons why an nbn™ service may be running slower than expected. It may be down to hardware and software configured on your home network or due to nbn™ infrastructure, the nbn™ technology or ongoing development work underway to complete construction in your area. There could be a fault on the network that needs to be reported to nbn™ for resolution. Please read to the end of this article before calling our team for further assistance.

Wifi Issues

One of the most common reasons for slow nbn™ is Wifi performance. Often if your nbn™ Wifi modem is a long way from where you are connecting to it - this can cause a slow nbn™ experience. We always recommend trying to connect your device with an ethernet cable to see if this improves your speed. In some properties you may want to try relocating the nbn™ modem to a more central position. You may also be ...read more

If you are going overseas or do not require your nbn™ service for a long period of time, it may be beneficial to put your nbn™ Plan on hold.

We can assist with this. However, to prevent charges coming through from nbn™ we would need to cancel your service, and then re-activate it when you are ready to start using your service again. This works in the same way as putting the service on hold and nbn™ charges would cease to come through. We would not recommend doing this if the period of time is less than a month as your service will still be charged up to the end of the month that you wish to cancel it.

When we re-activate your service we would need to assist in re configuring your modem as you will receive a new username when the service is re-activated. This is a quick task and our dedicated technical support team can easily assist you with this.

To put your serv ...read more

No, More does not charge a fee to change speed on our nbn™ Plans. Feel free to change between plans as much as you need.

To change speed, please give our team a quick call on 1800 733368. Speed changes can usually be processed on the same day as the request is made, so you won't need to wait for your Wifi speed to be taken to the next level.

...read more

Yes, you can. This might be useful when you are just about to move house and would like to have your modem delivered to your current address, if you don’t yet have access or the ability to receive the modem at the address where you’re getting your service connected.

How do you set this up?

When you’re checking out, there will be a prompt that asks "Is your delivery address for sending equipment the same?"

You can un-tick the box and the delivery address field will come up where you can provide your preferred delivery address.

Important things to note:

If you have already submitted the order and decided to change the delivery address, just make sure the modem has not been dispatched yet – you can check this with the tracking number given to you when you place your order.

If the modem ha ...read more

No, we do not lock our modems. If you were ever to leave you could use these with most other providers.

...read more
Unfortunately we can't. Our modems are delivered using Startrack Couriers and they are unable to deliver to a PO Box address.

A signature is required on delivery. If delivery was not possible the courier will usually take your modem to the nearest post office.

Please consider this when placing an order and ensure you do not use a PO Box address for your delivery address.

...read more

Get ready to welcome to Google Nest Wifi to your home.

You have made a great choice! Google Nest Wifi will:

    o  blanket your home with strong and reliable WiFi

    o  update automatically, which means your network stays safe and secure and,

    o  will effortlessly look at home thanks to its chic design.

When setting up the Google Nest Wifi, there are a few items that need to be ticked off first:

    o  A Google Nest Wifi router. This will broadcast your WiFi.

    o  A Google account

    o  An up-to-date smartphone or tablet such as: Android phone running Android 5.0 and higher, Android tablet running Android 6.0 and higher, or an iPhone ...read more

The Google Nest Hub 2nd Gen Smart Display can stream videos and music, display photos, and also show you your calendar, to-do list, recipes, and much more. This beautifully designed device with an intuitive interface will effortlessly fit into any room décor and make your day-to-day life a whole lot easier.

See how it works right here.


Key Features:

Control your connected devices in one place with a tap – or your voice.
Nest Hub is the one place to control your smart home – it works with hundreds of compatible devices. Turn on the lights or turn on the fan with just a tap. Or ask Google and get help hands-free.

Stay connected.
See your calendar and create reminders. Just say, “Hey Google, broadcast it’s dinnertime” and everyone will hear it on your Nest speakers a ...read more

Google Nest Wifi, a mesh wifi system, provides wifi to your whole house. In terms of functionality, once the Google Nest Wifi system is set up it will result in a stronger and more stable Wifi connection throughout your home.

Please note that Google Nest Wifi is not compatible with FTTN/B connections - if you have such a connection, the Google Nest will need to be plugged into your existing modem - or a modem you purchase from More - in order to work.

A normal nbn™ modem is a single device. For medium to larger homes, a normal modem can restrict Wifi access and the number of devices that need to connect to the modem can impede its functionality. A Mesh system, like Google Nest Wifi, with one Wifi router and one Wifi point will be strong enough to handle up to 200 connected devices and stream multiple 4k videos at a time. Mesh systems are particularly useful with new household devices requiring internet connection including security cameras, speakers, TVs, f ...read more

A Google Nest Wifi router has 2 Ethernet ports. One of the ports connects to the modem's WAN port to receive the internet connection, and the other port can be used to wire a device (laptop, desktop PC, etc. ).

...read more

Normally 1-3 business days. We also provide a tracking number which is a unique ID number or code assigned to a package or parcel. You can use this number to determine the delivery status and other details of your modem.

...read more

There are cases when you'll be able to keep using your existing modem, but there are other times when you may need a new modem.

These are the main situations where you should be able to use your modem with a new more nbn™ plan:

If you're upgrading from ADSL to FTTN or FTTB NBN and already have a VDSL modem router, it will continue to work. If you're changing nbn™ plans at the same address, you can keep using your current modem or router.

Configuration will be needed to operate your existing modem. To learn how to connect your BYO modem click here.

...read more

These are the main situations where you may not be able to use your modem with a new More nbn™ plan:

If you're upgrading from ADSL to HFC, FTTP, FTTC, Fixed Wireless, or Satellite nbn™, you won't be able to use your existing modem.

If you're moving address and your new property has a different nbn™ type, you may not be able to use your current modem.

If your modem is locked to your current nbn™ provider, you may not be able to use your modem with More. If you're concerned about your modem being locked, talk to your current provider before switching.

 

...read more

If you have just received your NetComm MESH modem hardware, you are no doubt keen to get it powered up!

You can view our quick-start guides on setting up your NF18MESH modem here.

If you have purchased satellite boosters along with your NetComm NF18MESH modem, please take a look at our quick setup guide which will help you get on your way. 

Once you have followed the instructions outlined in the above setup guides your NetComm modem should now be online.

If, however, you are still experiencing issues, please see our tips for improving your Wifi s ...read more

More allows customers the choice to BYO modem for their nbn™ or fixed wireless connection. It is important that you are aware of your connection technology type and whether your byo modem/router is suitable for this.

NBN Type Router/Modem Connection Type Authentication FTTP Router/WAN Connection PPPoE Fixed Wireless Router/WAN Connection PPPoE HFC Router/WAN Connection PPPoE FTTN/B Router/WAN Connection PPPoE
Our technical team can assist as much as possible with the configuration of your BYO device. However, due to the amount of devices on the market, our team may not be able to support every make and model. As such, we recommend that you have a good understanding of how to configure your own device.   If you wish to use a more nbn™ home phone plan with your own BYO device, it is important that the device supports VOIP services.   If you're unsure or would prefer us to ship a pre-configured nbn™ ...read more
In the table below you will find the modem & router settings you need to access the nbn™ network with More.

Authentication:

ISP Username: Supplied in your email from More
ISP Password: Supplied in your email from More

Encapsulation mode: PPPoE

Connection Types:

HFC, Fixed Wireless & FTTP: Ethernet WAN

FTTN/B: VDSL

VLAN ID Settings: No VLAN

VLAN ID: VDSL


Outgoing mail server: rely.wcg.net.au ...read more
After you sign up for one of our SIM only mobile plans using the Telstra 4G network, we will despatch a SIM card within 24 hours.

This SIM card is a triple punch SIM card that will fit any phone.

When you receive the SIM card, simply give us a call between the hours of 8.30am and 8pm Monday to Friday and 9am - 6pm Saturdays or public holiday and we will activate the SIM card.

Activation takes between 10 minutes and 1 hour and your mobile number will transfer to More on Telstra

...read more

You can view your live mobile usage using our customer portal. Please ensure you keep an eye on this if you are worried about exceeding your included usage.

Please note that a usage alert will be sent to you via SMS when you reach 50%, 85% and 100% of your monthly allowance.

...read more

All mobile phone voice and data usage allowances reset on the 1st of the month. Note that a usage alert will be sent via SMS at 50%, 85% and 100% of your included usage limit.

All mobile broadband services data usage allowances reset on 1st of the month.

...read more

More (ABN: 23 165 518 589) uses parts of the Telstra 3G and 4G mobile network.

A coverage map can be found here. ...read more
A full list of SIM-only international call rates can be downloaded here.   This PDF details the charges that apply to call international numbers from within Australia using your Telstra mobile plan with More.   If you have activated an international calling pack on your service, you will have 120 minutes of international calls to these international destinations included in your plan. Otherwise, all charges below will apply. ...read more

There are a number of things that could cause your bill to look higher than usual or higher than you expect. We’ve written a description of the common reasons below. Please check page 3 of your bill careful and read the below descriptions before reaching out to our team. Hopefully this article will answer your question!

IMPORTANT: If you have just received your first bill you will see two plan fees on Page 3. The smaller plan fee is a partial month or pro-rata plan fee. This one-off fee covers the period from the first day your service was activated through to the start of your billing cycle on the first of the month.

1. You may have received a Late Payment Fee.

Your bill is always issued on the 1st day of every month and is due for payment on the 15th of every month. We give a grace period of 6 days from the due date to ensure sufficient time is available to make payment. We understand that it is possible to overlook payment so we provide numerous remi ...read more

Monthly charges will start for your service when nbn™ is activated at your property.  We will email you when this activation is complete, and charges will begin from this date.  Please note that this is not the same as the date that you plug in your nbn™ modem.  As such we recommend plugging in your modem as soon as you receive the confirmation email from us so you can make the most of your nbn™ plan. ...read more
You can use your bank account for on-going payment. These can be entered during the sign-up process and they will be used for ongoing payments.
A credit or debit card is required for any upfront payment. Upfront payments would include your first month of nbn™ plan fee and any modem charges. ...read more
Supplying your bank account details during sign up is not a requirement - it is optional. If you provide these, they will be used for on-going payment to your account.  Bank account automated payments do not attract any payment processing fees.

If you do not provide these, we will send you an email after your order is processed to set up an automated payment through another means. Due to payment compliance our website does not store your credit or debit card used to make the initial payment during signup. ...read more

We require your account is settled monthly using a credit card or bank account direct debit. 

Direct debits are processed on the due date specified on the first page of your invoice. 

These include: B Pay, Australia Post, EFT, Cheque and credit card over the phone. 

Payment of your first month and any modem charges is taken at the time of sign up. The first month sits on your account as a credit until your service is connected.

...read more

Pre-payment of your first month nbn™ access is taken at the time of sign up. This pre-payment then sits on your account until your nbn™ service is activated. 

So, if you order an nbn™ plan on the 10th of the month, and the service is activated on 20th of the month, your pre-payment would cover from 20th of the month through until 19th of the following month. 

...read more
When signing up for a service with us online a pre-payment is taken for your first month of ADSL or nbn™ bundle access fee. Charges for the service only commence when your service becomes active.
For example, your nbn™ may take 10 days to active with NBN Co, so the pre-payment you make would start from the time that you are activated for the first month ...read more
Received your bill and not sure about the charges?

Let us try to answer the Most Common Billing Queries, fees and charges.

Why am I charged a Late Fee?: If you were unable to make payment by this date, a late payment fee may have been charged. If you are on Direct debit yet you are still charged this amount, it is possible that your payment was unsuccessful and the payment was received after the due date.

What is the Non Direct Debit Fee: As per our terms and conditions if your account is not set up on direct debit a non-direct debit charge will apply. To avoid this fee moving forward, you may enrol your Credit/Debit Card or your bank account to Direct Debit on our Self Care Portal.

Bounced Direct Debit Fee: As per our terms and conditions if your direct debit fails or bounces a Bounced Direct Debit Fee will be charged. This is a pass though of charges that we receive from the bank. To avoid this fee, make sure you have sufficient funds ...read more

Late payment fees are standard practice amongst Service Providers to cover costs relating to processing late payments. 

To avoid incurring this fee, we recommend that you sign up for Direct Debit.

...read more

No.

More allow you to pay via Visa, MasterCard or American Express (AMEX) with no surcharge whatsoever. 

With More you can enjoy earning those credit card points with no charge. 

...read more
The short answer to this is no. While some nbn™ services are delivered using a copper cable there is no need to keep an active telephone line to connect to nbn™. In the case of FTTN/B (fibre to the node or basement) nbn™ will use the existing copper cable that runs into your business but you will not need to pay line rental for this line. If your business has not had a copper telephone line installed previously then nbn™ will connect a new copper cable for you. If this is a standard connection then there will be no charge for this connection.

If your business is connected to nbn™by FTTP, HFC or Fixed Wireless no copper will be needed to connect your business to nbn™. 

In the case of new developments the nbn™ may charge what’s called the End User New Development Contribution Fee. This is a $300 charges that is applicable to new developments connecting to the nbn™ for t ...read more
Our Hosted PBX phone system has been engineered to provide the perfect combination of functionality, reliability & quality at the most affordable price available. Moving your phone system into the cloud enables you to simplify your communications and eliminate phone system maintenance worries.

Our support team provides our business clients with friendly, first class service if you ever need a hand with your phone system.

We also employ technicians across Australia should you need on-the-ground assistance.
Hosted PBX systems are ideal for businesses both large and small. They offer similar features and functionality of high end PBX phone system at a much lower cost. They are also completely ...read more

Some of the benefits of nbn™ voice include:

Free calls between sites using More nbn™ voice Cheaper line rental and call costs Scalable solution - ability to add channels and relocate quickly and easily Ability to combine with a Hosted PBX solution with great functionality Easy to use Selection of IP handsets to suit all budgets and requirements ...read more
Yes, we do, Check out our Hosted PBX page for full details of this product.
 
This offers a stand alone voice option that can run across an internet connection of your choice. We would always recommend using a business grade internet service from More so that we have complete visibility of your services and can make changes if required. ...read more
Yes you can. We are able to port (transfer) your existing phone numbers onto an nbn™ voice service to ensure there is no disruption to your business or home lines. You can then use a phone port on the back of your nbn™ router, or connect a Hosted PBX solution and use your existing phone numbers. ...read more
Not all fax machines are compatible with the nbnTM. More and more businesses are making use of email instead of fax.
 
If you need to use fax we do have a solution. For receiving faxes we can provide a fax to email solution, which allows you to receive faxes to your email address.
 
If you still need to send faxes we can provide an ATA (analogue telephone adapter) that will work with most fax machines. This ATA plugs into your nbnTM modem and allows you to make and receive faxes using analogue fax technology.
 
Our team can provide further guidance on this. ...read more
When ordering your nbnTM phone system, you will first need to ensure you have an nbnTM connection. Depending on how the  nbnTM is delivered to your property, this can take anywhere from 48 hours to 3 weeks.

After connection to nbnTM has been completed and your nbnTM data service tested, we then despatch your phones. After these are in and tested, we then order the transfer of your advertised telephone numbers to your new nbnTM ready phones.
 

...read more
A network switch is a unit that allows for multiple internet capable devices to connect to the same internet connection. They are often useful for a business when nbnTM is connected as they will likely be connecting more devices to the internet than they were previously with ADSL.
 
With an nbnTM bundle from More Telecom all phones will connect to the internet. Typical nbnTM modems only contain 4 ethernet/internet ports. This means that if a business has 3 phones and 3 computers, then all need to connect to the internet that won’t be able to all connect to the nbnTM modem.
 
A network switch will usually contain 8 or 24 ports. One of these ports is connected to the nbnTM modem, leaving 7 or 23 ports available for other devices that need the internet.
 
More provide these ports at a low one off cost for businesses connecting to the nbnTM. You can order online via our w ...read more
All of our nbnTM phone bundles include an nbnTM data plan as well as an nbnTM ready phone handset. This is everything you need to be able to use the nbnTM for internet and make and receive calls. All plans also include unlimited local and national calls within Australia.

 
The nbnTM modem that is included as part of the plan supports Wifi and includes 4 ethernet ports to connect computers using a cable.
 
...read more

If you are looking to get a new line installed at your business premises, there are four available options depending on the site infrastructure:
 
1. In-place telephone line connection: A working telephone socket exists from a previous connection and a Telstra technician is not required to visit the premises. To help us identify the line that you want to reactivate, it would be helpful if you gave us the previous number that was associated with the line. If you don't know it, it can often be found out by plugging a handset into the line and dialling 127 22 123
 
2. In-place telephone line connection with technician visit: A previous telephone service existed at your business premises and a Telstra technician is required to visit your site to reconnect existing suitable cabling at the Main Distribution Frame (MDF) or first socket where no Main Distribution Frame exists.
&nbs ...read more

If you suspect you have a problem with your landline, there are a couple of things you can do to save time before logging it with the faults team:
 
1. Check the handset – try swapping for a different handset and then test to see if you can make / receive calls. If it works, then this would suggest that you have a fault with your handset as opposed to the line.
 
2. If you've confirmed that the fault lies with the line as opposed to the handset, try and confirm if the problem is internal or external. If the fault is internal, Telstra are not obligated to fix it. You will need to organise for a private technician to come out and have a look at your internal wiring.
 
NOTE: If Telstra come out and find that the fault lies onsite with your equipment or internal wiring then you will be liable for an incorrect call-out fee.

3. If you’re confident that you have a line fault that originates off-site then call our faults t ...read more

SIP trunks allow you to make and received multiple calls on one number. This means that you can receive multiple calls on your advertised numbers without needing to pay for full line rental and line hunt charges.
 
Rather than having a full PSTN line to receive a concurrent call, you can use SIP trunk VOIP channels to receive calls. Everyone in your office can make outbound calls using your advertised number and multiple customers can call in on the same number. You can increase and decrease the number of channels as you need to.
 
More business SIP trunks can connect to your existing phone system. As calls are carried over the Internet, it means that this product is completely nb ...read more

After nbnTM has been connected you will change the way you use internet and phone services in your business going forward. We often see that businesses want to install new or additional internal cabling so that they can properly use nbnTM services.

With an nbnTM phone bundle ...read more

Business fibre internet is a business grade internet service that is delivered to a business premises using fibre optic technology. Due to fibre being delivered right into the property it means that high internet speeds are available.

On-net fibre refers to a fibre service that is delivered using the AAPT/TPG fibre network. A business property must be connected to this network in order to be able to order a service.

Business Fibre Service Qualification

A service qualification (SQ) check must be completed to determine what service(s) can be delivered to your business. For this to be completed we require your business address and ideally a standard telephone number at the address. After the SQ is performed we can confirm what business fibre services are available to you. We can also advise what maximum speeds are available. When leaving us an enquiry please ensure your business address and telephone number are included so we can get ...read more

Fibre 400 is a high speed data product that is provided in buildings that are connected to the TPG Fibre 400 network. Plans come with a 400/400Mbps symmetrical speeds, business grade support and a 1:1 contention ratio.

Free installations are available on Fibre 400 plans when taking a 36 month contract. Please see the plan Critical Information Summary for all installation options.

We can confirm availability of this service to your property if you send us an enquiry. Please note that they are often only available in CBD and business locations.
...read more
On-Net Fibre Internet is a business grade internet service that is available to buildings connected to the AAPT/TPG fibre network. this network covers a lot of the countries CBD locations. Please send us an enquiry and we can confirm what service are available to your location.

On-Net Fibre services all come with symmetrical upload and download speeds. The business internet service is delivered to your property using fibre optic technology so very high speeds can be achieved. All services include a 1:1 contention ratio and guaranteed bandwidth. ...read more
Telstra fibre provides the furthest reaching fibre internet option to a business. Although more expensive than some other carriers that are available in CBD locations Telstra Fibre can be connected in areas that other carriers cannot.

An SQ check can be completed to confirm available of services to your property. Due to the far reaching coverage of this product a quote can be provided for connections. Free standard connections can often be provided on any 36 month term. ...read more
We provide fast support, answering your call within 10 seconds and offer quick and easy online ordering for all your SHDSL needs.

Enjoy super-fast symmetrical speeds ranging from 10Mbps/10Mbps all the way up to 1000Mbps/1000Mbps with More Telecom today.

SHDSL Service Qualification

We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when enquiring for a service and we can get the service qualification check done ahead of getting back to you.

Speed Guarantee

There are a number of factors that can influence the maximum ...read more
Giving more is a core value of the More business – as is creating reliable, real and meaningful connections. The More team are proud to partner with Small Change Big Change, backing their mission to provide education and engagement programs that promote good mental health, a strong sense of identity and connection - and, ultimately, to build resilient young Australians. ...read more
The way Australians give to charities has evolved over time. According to the Australian Institute of Health and Welfare, a quarter of Australians made an online donation in the last year, and this trend is set to continue. To build on this trend of giving, More is proud to offer customers an easy and secure way to add a small - but significant - $1 donation to their monthly bill to support Small Change Big Change.  ...read more
Small Change Big Change is backed by Telco Together Foundation, a registered charity endorsed as a Deductible Gift Recipient (DGR) with the Australian Charity and Not-for-profits Commission (ACNC).   100% of your donations are received by Telco Together Foundation with all proceeds equally distributed across our three community partners: ReachOut, Red Dust and Beacon Foundation.   Our community partners are charities in their own right and have been selected due to their adoption of a unique approach to building resilience in young Australians while maintaining high levels of integrity, management and financial transparency. ...read more
Surprisingly, it has a big impact! Donating $1 per month can help 3 young Australians who are going through a mental health challenge get the responsive and effective online mental health resources they need. That’s just $1 from one person - imagine the positive impact that could flow from thousands of monthly on-bill donations. To learn more, take a moment to read the blog post on the Small Change Big Change website: ‘When It’s All Said And Done – How Much Of An Impact Did We Make?’ ...read more
At the moment, More are only providing the option to donate $1 per month. If you would like to get more involved in the cause, you can contact the Telco Together Foundation to discuss opportunities for additional fundraising, workplace giving and volunteering: www.telcotogether.org/get-involved/ ...read more
Yes, on one condition.   Your donation is 100% deductible if the total amount you donate is $2 or more over the course of a financial year. ...read more
No. 100% of your donations goes to Telco Together Foundation’s Small Change Big Change Program, with all proceeds evenly distributed across their three community partners, ReachOut, Red Dust and Beacon Foundation.   ...read more
Yes, you can stop your monthly donation to Small Change Big Change at any time. Please get in touch with our Customer Service team to do so. ...read more
Fibre connect will provide customers with faster internet to help support the growth in connected devices and more Australians working from home. Select nbn™ fibre to the node (FTTN) or fibre to the curb (FTTC) customers will have the opportunity to connect to nbn™ fibre to the premises (FTTP). To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page. ...read more
Approximately 2 million addresses will be eligible to be upgraded from fibre to the node (FTTN) or fibre to the curb (FTTC) to fibre to the premise (FTTP). The rollout of the fibre upgrades across Australia will occur over the next two years. To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page. ...read more
FTTP: Fibre to the premises means fibre is connected all the way to your premises. FTTN: Fibre to the node has a fibre connection running to a mini-exchange or node near your premises, which is then connected from that point to your property through a traditional copper line. FTTC: Fibre to the curb uses a fibre connection almost all the way to your home, taking advantage of the existing copper wiring to complete the connection between your home and the curb.   In a nutshell, if you have the option to upgrade to a FTTP connection, you will enjoy faster internet, now who doesn't want that? ...read more
We are pleased to hear that you are enjoying your current connection! The benefits of upgrading to FTTP (if you choose to do so) are as follows: Speed and Reliability*. An FTTP connection will lead to an improvement in transmitting signals which results in faster upload and download speeds. In simple terms, you can download media faster and enjoy it without lag/buffering. FTTP is the best nbn™ connection for future-proofing your premises due to its superior speed and potential for future expansion. It costs $0 to upgrade *not available at all premises. Actual speeds may vary due to external factors including in-building wiring. ...read more
Great to hear! An FTTP requires an nbn™ technician to connect a PCD (premises connection device) on the outside of the premises and then install the NTD (network termination device) on the inside of the premises. As part of fibre connect, an nbn™ technician will have already done the work outside in the street before your address becomes eligible. Our website will advise if a FTTP upgrade is available at your address. Your property may not be eligible straight away, and nbn™ will make more addresses eligible over time. Once you place your order, More will organise an nbn™ technician to come out and install NBN equipment in your property. Once the process is complete you will be able to use and enjoy your new connection! ...read more
The majority of nbn™ compatible routers will work on an FTTP service, you may just need to update your equipment settings before being able to use the service. Your modem/router will need to support a WAN connection and our connection type is PPPoE. If you need a hand with this, you can get in touch with our tech support team on 1800 733 368 or via our website livechat option.   *we cannot guarantee that all BYO equipment will work on our service, however our team will do their best to help you get your existing equipment working if compatible. ...read more
As you have an active FTTN service with another provider you will first need to transfer your FTTN to More and once you are an active More customer, we can then commence upgrading you to an FTTP connection.   We look forward to you becoming a More customer! ...read more