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Toll-free calls to Israel and the Palestinian Territories

27 November 2023

In response to the tragedies unfolding in the Middle East, we are providing toll-free voice calls to Israel (+972) and the Palestinian Territories (+970).

This toll-free voice service applies to all our mobile plans until 31 March 2024.

 

Please keep in mind that potential damages to telecommunication infrastructure in affected countries may cause connection delays or difficulties.

We extend our deepest sympathies to families and communities that have lost loved ones, and those whose lives and livelihoods have been impacted.

Any Australians in need of emergency consular assistance should contact the Australian Government 24-hour Consular Emergency Centre on 1300 555 135 (within Australia) or +61 2 6261 3305 (from overseas).


Things you need to know:

- You will be able to make toll-free voice calls to Israel and the Palestinian Territories, even if your mobile plan does not ordinarily include or enable calls to these locations.
- Toll-free voice calls are from Australia only, and don’t include calls while roaming overseas.
- You will not see the toll-free voice calls logged in your call records.

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