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Award-winning telco More signs a 10-year strategic agreement with CommBank, with multi-year exclusive discounts offered to eligible CommBank Yello customers

Published on

27 June 2025

12 June 2025
Melbourne-based challenger telco More is deepening its strategic arrangement with Commonwealth Bank of Australia (CommBank). CommBank has increased its equity position in the telco Group (including Tangerine) and extended the exclusive strategic relationship with More by ten years.
As the exclusive telco partner for the CommBank Yello customer recognition program, More will launch a new range of exclusive nbn® and mobile SIM discounts for eligible customers. Expanding on previous offers first launched in November 2023, the new discounts are long-term, with an upfront bonus for three years on new services and two years for existing services, followed by an ongoing discount. 
CommBank’s General Manager Partnerships, Loyalty & CommBank Yello, Oliver Higgins, joined the More Board effective 1 June 2025, and former Vocus Chief Customer Officer Justin Quigg recently joined More in a high-profile executive leadership role as Chief Customer Officer. 
Chief Executive of More, Andrew Branson, said the journey with CommBank was driven by innovation and customer feedback from both brands, with More experiencing a 90 per cent increase in mobile services since June 2023 driven by strong customer acquisition and retention.
“We started More, along with Tangerine, in a small South Melbourne office in 2014 with a commitment to develop a mobile and internet challenger brand. We wanted to give Australians customer-led innovation – products that were fit for purpose for them – across small business, householders, younger consumers and older people.
“Securing CommBank as our lead investor in 2021 enabled that innovation to grow – and with it – our customer growth to the point where 77 per cent of new customer signings for this financial year are a direct result of CommBank Yello.
“That growth means we are able to invest in development to a level where we are now offering products like smart watch functionality through Shared Number eSIM plans, ahead of our Mobile Virtual Network Operator competitors, putting us on par with products offered by legacy telcos, all at competitive price points.
“The new changes launched in CommBank Yello are a direct result of customer feedback, with More’s customers telling us they don’t just want a discount for six or 12 months. 
“This helps customers avoid having to chase deals. That’s why we’ve launched discounts that last up to three years for eligible customers through CommBank Yello,” Mr Branson said.
Mr Higgins said the arrangement with More was a strategic pillar of CommBank’s customer offering as it expands the CommBank Yello customer recognition program.
“This is CommBank’s first retail banking and telco strategic agreement, now offering eligible CommBank Yello customers greater value for their mobile and internet services. It’s designed to appeal to those business and consumer households who may be more attracted to the flexibility of a nimble challenger telco product than a legacy provider,” Mr Higgins said.
From 4 June 2025, CommBank Yello saw refreshed tiers and improved benefits for eligible customers, including:
Customers who are eligible for internet and mobile data CommBank Yello offers will receive a unique offer code via the CommBank app. 
For more information about CommBank’s customer recognition program, visit https://www.more.com.au/commbank-yello 
The applicable eligibility criteria for each CommBank Yello tier are as set out in the CommBank Yello Terms and Conditions and is subject to change. *
^^Offer of a monthly discount off the Recommended Retail Price of a More nbn® plan for 36 months for new services, or 24 months for existing services is for eligible CommBank Yello customers that qualify for the relevant CommBank Yello tier and who complete sign up by 30 June 2026 using a CommBank credit or debit card and entering a unique offer code at checkout on the More website (to access the 36 month offer on new services) or applying a unique offer code to an existing service via the More customer portal (to access the 24 month offer on existing services). You must continue to pay using an eligible CommBank online bill payment method to maintain the discount. Full offer T&Cs apply, see www.more.com.au/policies. *Offer of a monthly discount off the Recommended Retail Price of a More mobile plan for 36 months for new services, or 24 months for existing services is for eligible CommBank Yello customers that qualify for the relevant CommBank Yello tier and who complete sign up by 30 June 2026 using a CommBank credit or debit card and entering a unique offer code at checkout on the More website (to access the 36 month offer on new services) or applying a unique offer code to an existing service via the More customer portal (to access the 24 month offer on existing services). You must continue to pay using an eligible CommBank online bill payment method to maintain the discount. Full offer T&Cs apply, see www.more.com.au/policies.Please see full terms and condition for the offer, More Standard Form of Agreement and polices at www.more.com.au/policies.

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