Category: Mobile
Last updated: Thursday, 15 October 2026

What happens when I sign up for a SIM-only mobile plan?

Ordering and activating your physical SIM, SIM-only mobile plan

After you place your mobile order, we'll send you an email confirming your order details. Your physical SIM card will be dispatched within the next business day and typically arrive within 5-7 business days. We'll also send you tracking information so you can follow its delivery.

Your new SIM card is a versatile triple-punch type, designed to fit any phone.
Triple Punch SIM Card

When your physical SIM card arrives, it will be inactive.

To activate your service:

  1. Log in to the Customer Portal
  2. Select Mobile and then SIM Activation
  3. Choose your service and follow the prompts

If you're signing up with a new mobile number, you'll choose your number during activation. If you're transferring an existing number, you'll be prompted to provide your transfer details. Billing starts once you've activated your service, and any payments you've already made will remain as credit on your account until then. Once activated, you'll be able to make and receive calls, send SMS and use mobile data on your service.

If you need help activating your SIM, contact our Mobile Activation team on 1300 797 334.

Mobile FAQs

Get started with eSIM, mobile broadband, managing your mobile, Wi-Fi calling, 5G, activation, upgrading your plan, and more!

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