Category: CommBank and CommBank Yello
Last updated: Thursday, 1 October 2026

What happens if I lose CommBank Yello eligibility or close my CommBank account?

If you lose your CommBank Yello eligibility or close your eligible CommBank account, you'll stop earning CommBank Yello points on eligible More purchases and bill payments. Any points you've already earned will remain in your account and can be used again if you regain eligibility, subject to the standard 2-year points expiry period.

To continue earning points, you'll need to maintain:
-    CommBank Yello eligibility
-    Successful ID verification with ConnectID®
-    An eligible CommBank payment method for your More services 
-    An Active More residential nbn, mobile and/or mobile broadband service 

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