Category: CommBank and CommBank Yello
Last updated: Friday, 17 July 2026

Is using ConnectID optional?

New More customers:  

  • If you’re signing up to our exclusive CommBank customer offer, you’ll need to sign up to More and verify your identity using ConnectID® via the CommBank app. 
  • If you’re not signing up to our exclusive CommBank customer offer, using ConnectID® is optional. 
  • If you are signing up to mobile, you can choose to verify your identity using ConnectID® with one of the following Identity Providers: CommBank, ANZ Plus, NAB or Westpac. Or alternatively you can simply continue with our standard document-based identity check instead without ConnectID. 

Existing More customers:  

If you’re an existing More customer and are transitioning an eligible existing nbn® or mobile service onto our exclusive CommBank customer offer, you’ll need to verify your identity using ConnectID® and apply the offer via the Self Care Portal

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