Category: CommBank and CommBank Yello
Last updated: Friday, 17 July 2026

How do I verify with ConnectID® in the Self Care Portal to activate the exclusive CommBank customer offer?

If you have an eligible More nbn® or mobile service, you can activate the exclusive CommBank customer offer in the Self Care Portal by: 

  1. Clicking ‘Verify your identity’ in the dashboard or Manage Service page, 
  2. Completing verification with ConnectID®, and 
  3. Applying and confirming the offer for each eligible service. 

If you’ve already verified your identity with ConnectID®, just apply the offer – you won’t need to verify your identity again. 

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