Part of the change to the SAU, includes a new wholesale pricing structure for all nbn® speed tiers. This includes an increase in the wholesale price for the 25 and 50 Mbps speed tier services and wholesale prices for the 100 Mbps or faster speed tier services will be reduced.
As a result of our increasing costs, we’ve have had to make the difficult decision to pass on price increases on our lower speed plans, but the prices of many of our faster speed plans are also decreasing.
Are other providers also changing their nbn® prices?
The changes to the Special Access Undertaking (SAU) will impact all Internet Service Providers (ISPs).
We’ve already seen some providers increase the price of their nbn® plans and we anticipate many other ISPs will do the same.
What is the nbn® Special Access Undertaking (SAU)?
On 17 October 2023, the Australian Competition and Consumer Commission (ACCC) accepted NBN Co’s proposed variation to its Special Access Undertaking (SAU).
The SAU is an agreement that governs key parts of the nbn® including regulatory matters, price and non-price terms on which NBN Co supplies services to retail internet service providers like us.
The SAU sets the rules for how broadband providers (yes, us again) will access the nbn® over the coming decades. The recent variation accepted on 17 October will apply until 2040.
As internet usage and market conditions changed, NBN Co and the ACCC went through a two-year consultation process which has resulted in wholesale price changes across a number of nbn® plans.
You can learn more about nbn’s SAU here
When will the price changes take effect?
All price adjustments for existing Morne nbn® customers will take effect from 1 December 2023, and you’ll notice the adjustment in your next bill after that date. Price changes for new customer sign-ups commence from 1 November 2023.
What the price adjustments mean if you’re currently receiving a discount on your nbn® service under and advertised promotion or offer
If you're currently benefiting from a discount on your nbn® service under an advertised promotion or offer (including any CommBank customer offer), no need to worry – your existing discount will continue for the remainder of the promotional period. However, from 1 December 2023, your existing discount will be deducted from the new RRP of your plan. For further details, you can review the terms of your existing promotion on the Policies
page of our website.
What the price adjustments mean if you’re currently receiving special pricing on your nbn® service
If you’ve been receiving non-standard personalised pricing that isn’t the subject of any current or prior advertised offer, you will be moved to our new standard retail pricing for your plan from 1 December, and you’ll notice the adjustment in your next bill after that date.
You signed up before the prices changed, but your nbn® service isn’t connected yet. What this means for you
When you signed up for your new More nbn® service, you would have paid your first months’ plan fee upfront and this sits on your account as a credit until your nbn® service is activated.
This means that you won’t see the price adjustment until your first bill, one month after your nbn® service is activated.
What the price adjustments mean if you’re a More Business customer and currently on a 24-month contract
If you are on a 24-month nbn® contract and your monthly nbn® plan RRP has increased, you can exit the contract early and we will not charge you an Early Termination Fee. If you terminate your contract early, you will still be responsible for any fees relating to outstanding amounts for installation costs, usage or network access charges incurred up to the date that you terminate your contract, and any other fee outlined in the Business nbn® Critical Information Summary
We will not waive Early Termination Fees if you are on a 24-month nbn® contract and your monthly nbn® plan RRP has not increased.
Returning your hardware to More
If you decide to terminate your 24-month contract early, any hardware that we supplied to you as part of your plan must be returned to More at your cost within 30 days. If you fail to return any hardware to us within 30 days, we may take steps to recover these items or charge you for its replacement value.
Hardware must be returned to:
Lvl 6, 132-136 Albert Road
South Melbourne VIC 3205
Please make sure that you package all hardware carefully when posting. Any hardware that is returned damaged could result in you being charged for its replacement value.
If you would like to cancel your 24-month contract early because your monthly plan RRP has increased, please contact us on 1800 733 368 within 14 days of receipt of this notice. We will not waive Early Termination Fees for any requests received after this date.
What to do if your current nbn® plan no longer suits your needs
If, for any reason, your current plan no longer suits your needs, we've got you covered. You can explore our range of nbn® plans
aimed to suit every customer's internet and financial needs on our nbn® page. You can submit a plan change request in our Self-Care Portal
, with easy instructions linked in our FAQ: Can I Change My Plan | Help | More Telecom™
We recommend that if cancelling or switching plans, you do so at the end of your current billing period to make the most of your current month’s plan inclusions. If you have a More Home Voice plan, cancelling your More nbn® plan will result in your More Home Voice service being terminated automatically on the same day. You will not receive a refund or credit for any unused days of the current billing period that fall after your cancellation or plan change date.
If you’re having trouble paying your bill or maintaining your service under your new plan, we encourage you to contact our customer service team so we can work with you to find a solution under our Financial Hardship Policy
What are the advantages of staying with More after the price adjustment