Multi-factor authentication is coming

14 June 2022

Multi-factor authentication is coming
Unfortunately, cybercriminals are not going anywhere.
In fact, according to the Australian Cyber Security Centre (ACSC) over the 2020/21 financial year, the ACSC received over 67,500 cybercrime reports, an increase of nearly 13 per cent from the previous financial year. (source)
To avoid becoming a statistic, one of the easiest ways to deter cybercriminals is to add a multi-factor authenticator (MFA) onto your More account. An MFA will add an extra of security on top of your regular username and password, which makes it harder for hackers to log in to your account as if they were you.
Hackers aside, another reason why you need to get your accounts need to have an MFA is because as your chosen telco provider we are required by the Australian Communications and Media Authority to implement this change. While we understand it is a bit of a 'life-admin' hassle to make this update, if you do not, and your account gets hacked, the hassle as a result could be significantly worse.
This MFA requirement will be coming into place from 30th of June.
We advise you make sure that your personal details are up to date in your self-care portal - as you will need to be able to receive a code via email or text before our customer support team can assist you.
If you would like additional information about this account security update, please start a live chat or give us a call on 1800 733 368.