Your application for Financial Hardship Assistance has been received.
Our team will be in touch within 5 business days to confirm the outcome of your application, and our proposed arrangement.
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Your provided information is important for us.
Your details will be confidential and will not be shared with anyone.
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$0 FTTP Upgrade
As an existing customer, you do not need to pay for your upgraded FTTP nbn® plan at this stage.
You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan.
You will be charged for your upgraded FTTP plan on your first invoice following the completion of your upgrade.
You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.
Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
if you have an existing compatible More internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.
You cannot purchase an eero device from More without also receiving an eero Secure subscription.
However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
Sorry!
NBN isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.
WAIT!
You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to check availability.
Plan name
Value nbn®
Value Plus nbn®
Fast nbn®
Fast Plus nbn®
Superfast nbn®
Ultrafast nbn®
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
245Mbps ↓ 21Mbps ↑
650Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…
You have selected a Home Voice plan without an nbn® plan. To receive a Home Voice plan, you must already have an active More nbn® plan, or you must sign-up to an nbn® plan at the same time as you purchase a Home Voice plan. Please add nbn® to your cart to proceed.
Sorry!
We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.
Reference User ID
Sorry!
This product is unavailable as there is already a voice plan in your cart. To continue, please complete the checkout with your existing items then complete a separate order for this product. Or, clear your order below to change the items in your cart.
verify offer code
Enter your personalised offer code to unlock your special discount.
Warning!
You have previously enabled an offer on a different page. Adding products from this page may replace any offers already in your cart. Do you still wish to continue?
Congratulations!
You've enabled an exclusive CommBank special offer.
Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.
Your account currently has the following number of active residential services with an offer:
SORRY!
Seems like our System is down or Somthing went wrong. Please try again later.
SORRY!
The account you are logged into is a Residential account, and Business products are exclusively available to business customers.
To avail business products, you must register a new account. If you require assistance, contact customer support.
SORRY!
We can't find your address.
Please continue with a sign up and we will get in touch if we need anything to help register your address.
This can happen from time to time if NBN or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 733 368
^Sign up with a CommBank credit or debit card by 31/08/24 and continue to use an eligible CommBank online bill payment method to receive 20% off your nbn® plan fees for 12 months, then 10% off ongoing. T&Cs apply
BYO device must be compatible with nbn® connection type
You are responsible for configuring your BYO device
We may provide limited 'best effort' support to assist with this but cannot provide any guarantees that your BYO device will be compatible with your nbn® connection
$0.00
$0.00
upgrade to nbn fibre is easy change
1
Select your nbn® plan
Enter your address to check that your home is eligible for fibre upgrade. If so, select one of our eligible plans.
2
We'll organise your fibre upgrade
Sit back and relax while an nbn® technician installs fibre directly to your home
3
Enjoy fast, reliable nbn®
Once your new fibre connection is live & you've configured your modem, get in touch with our team to cancel your old service.
why choose more for nbn®?
exclusive discounts
for CBA customers
Use your CommBank credit or
or debit card at sign up &
for ongoing online bill payments
to access exclusive benefits.
7 days technical support
We're always here to help
even on the weekend.
huge plan range
Great range of speed options
to suit every home.
no lock-in contracts
Enjoy our simple month-to-month plans.
faqs
Fibre connect will provide customers with faster internet to help support the growth in connected devices and more Australians working from home.
Select nbn® fibre to the node (FTTN) or fibre to the curb (FTTC) customers will have the opportunity to connect to nbn™ fibre to the premises (FTTP). To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the home page.
Approximately 2 million addresses will be eligible to be upgraded from fibre to the node (FTTN) or fibre to the curb (FTTC) to fibre to the premise (FTTP). The rollout of the fibre upgrades across Australia will occur over the next two years. To discover if your premises is eligible for this upgrade simply enter your address into our 'check your address to get started' box on the fibre connect product page.
FTTP: Fibre to the premises means fibre is connected all the way to your premises.
FTTN: Fibre to the node has a fibre connection running to a mini-exchange or node near your premises, which is then connected from that point to your property through a traditional copper line.
FTTC: Fibre to the curb uses a fibre connection almost all the way to your home, taking advantage of the existing copper wiring to complete the connection between your home and the curb.
In a nutshell, if you have the option to upgrade to a FTTP connection, you will enjoy faster internet, now who doesn't want that?
We are pleased to hear that you are enjoying your current connection! The benefits of upgrading to FTTP (if you choose to do so) are as follows:
Speed and Reliability*. An FTTP connection will lead to an improvement in transmitting signals which results in faster upload and download speeds. In simple terms, you can download media faster and enjoy it without lag/buffering.
FTTP is the best nbn™ connection for future-proofing your premises due to its superior speed and potential for future expansion.
It costs $0 to upgrade
*not available at all premises. Actual speeds may vary due to external factors including in-building wiring.
Great to hear!
An FTTP requires an nbn® technician to connect a PCD (premises connection device) on the outside of the premises and then install the NTD (network termination device) on the inside of the premises. As part of fibre connect, an nbn® technician will have already done the work outside in the street before your address becomes eligible. Our website will advise if a FTTP upgrade is available at your address. Your property may not be eligible straight away, and nbn® will make more addresses eligible over time.
Once you place your order, More will organise an nbn® technician to come out and install NBN equipment in your property. Once the process is complete you will be able to use and enjoy your new connection!
The majority of nbn® compatible routers will work on an FTTP service, you may just need to update your equipment settings before being able to use the service.
Your modem/router will need to support a WAN connection and our connection type is PPPoE. If you need a hand with this, you can get in touch with our tech support team on 1800 733 368 or via our website livechat option.
*we cannot guarantee that all BYO equipment will work on our service, however our team will do their best to help you get your existing equipment working if compatible.
As you have an active FTTN service with another provider you will first need to transfer your FTTN to More and once you are an active More customer, we can then commence upgrading you to an FTTP connection.
We look forward to you becoming a More customer!
"Great service!"
Carolyn, Aug 2023
More Telecom is rated4.2 out of
5 by
932 customers
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CommBank customer? 
