Comprehensive Product Range
White label payment solution. Including: AusPost, BPay, credit card via IVR/online, direct debit & cheque
Competitive wholesale rates
Integrated billing platform
Full product and system training
Affordable cost of entry
7 day technical support
With years of experience in telecommunications More Telecom has deep relationships with key carriers in the industry. This ensures that our product range is continually evolving to meet the needs and demands of Australian businesses. The product range includes: NBN, business ethernet & fibre (AAPT, Vocus, Telstra), hosted PBX, SIP and consumer VOIP, traditional telephony (PSTN/ISDN), ADSL2+, inbound 1300/1800 services, email hosting and data centre solutions. In addition we have wholesale access to the suite of Engin retail products. This means any existing Engin customers can be migrated to our wholesale solution seamlessly with no disruption to end users.
Our billing platform provides advanced billing features and plan abilities. This gives our wholesale partners the ability to customise plans to their requirements. This includes fleet billing, cap billing, timed charging, discounting, surcharging, overrides, late fees, paper billing fees aswell as a range of other billing methods. Advanced management reporting is available and the platform interacts with our white label payment solution to provide live balance and transaction capabilities. API functionality allows integration with existing customer management platforms if required.
Our customer automation tools make it easier than ever to manage your customer base. This includes full customer communications via email and SMS, scheduled reminders for things like credit card expiry and full order management. Order management includes appointment assignment, notifications, rescheduling, cancellations, despatch tracking and activation management. In the day of NBN activations it is vital that the order process is automated throughout.
Our Melbourne based contact centre provides customer support services to your customers if required. This operates during extended business hours and offers a 10 second call answer guarantee during business hours for business end user accounts. In addition to this we provide wholesale account management and pre-sales support from our South Melbourne office.
All our data and voice products are supported by our in house level 1, 2 and 3 technical support staff. This is provided 7 days per week, 365 days per year and operates 8am - 9pm on weekdays and 9am - 6pm on weekends and public holidays. Calls are managed by our level 1 and 2 teams in Manila, Philippines and supported by our level 3 engineers and support team in Melbourne. Industry leading call answer times can be expected by our experienced teams.
We provide a complete payment solution to our wholesale partners. This means that your customers can make payment to their account via a wide range of methods. This includes Australia Post, BPay, VISA/Mastercard/AMEX via phone, online secure gateway and direct debit, direct debit from bank account, EFT and by cheque. No need to go through the lengthy and costly process of setting up all of these payment methods yourself. Our system provides live updates for credit card payments and daily updates for all other payment methods. As PayID becomes more popular with banking institutions we expect the daily updates to become more frequent for other payment methods.
A vital part of any telecommunication business is to ensure that customers are paying their bills. We offer an optional collections service where our team complete collection calls, SMS and email reminders. We can recommend and manage accounts for restrictions, disconnection and hand accounts to third party collections agencies if required.
Our experience in the industry allows us to provide advice and guidance on how to ensure you are compliant in the industry and meet necessary regulatory requirements. This can save you thousands of dollars in legal fees and save hours of research and implementation.
Please get in touch with our wholesale sales team to discuss what we can do to assist you and your business. We work with existing telco's, new entrants and other non telco related organisations wishing to cross sell to their existing customer base. We offer an affordable cost of entry with everything included.