We value your feedback

Making a complaint

We're all about growth and improvement. If you feel like something isn't quite right, we'd really like to know. Your complaint can help us improve our services and ensure a better experience for everyone.

View our Complaints Handling Policy.

What is a complaint?

A complaint is an expression of dissatisfaction made to us about our products or services, interactions with our staff, or the way we have handled a complaint. For your expression of dissatisfaction to be considered a complaint, you must tell us (my filling out a form below), or imply in your communication with us, that you would like a response. If we’re not sure if you’re making a complaint, we’ll check with you.

If you're dissatisfied with an aspect of our service, we encourage you to make a complaint. It can be about anything that you believe has not met your expectations or standards – from service issues to product defects and interactions with our team.

Complaints can:

  • Let us know that there are legitimate problems with current products or processes
  • Help us identify areas of improvement
  • Provide you with an explanation for why something has happened

How to make a complaint

You can lodge a complaint in several ways:

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Download our PDF Form and either:

1. Email it to: complaints@moretelecom.com.
2. Mail it to: 8/574 St Kilda Rd, Melbourne VIC 3004, Australia.

To request a printed version of the application form, please contact us using the details below.

1. Chat to us using our live chat.
2. Call us on 03 9123 0929.

Monday to Friday 9:00AM-5:30PM (AET) excluding public holidays.

Network Outage Complaints

What is a network outage complaint?

If you submit a service outage report and we determine that it has been caused by a significant local or major outage, then we will handle it as a network outage complaint. See our Outages policy for information on what is considered a significant local and/or major outage.

All network outage complaints will be handled in accordance with our Network Outage Complaints Handling Policy.

How do I submit a service outage report?

If you are experiencing an issue establishing or maintaining a connection with your More service, you can lodge a service outage report, or enquire about an existing network outage by:

1. Chat to us using our live chat. (Anytime)
2. Call Tech Support on 13 66 73. (Anytime)
3. Call our Complaints team on 03 9123 0911

Monday to Friday 8:30AM-6PM (AEST) excluding public holidays.

Email it to:complaints@moretelecom.com.

Inbox monitored Monday to Friday 8:30am-6:00pm AEST excluding public holidays.

“Great service!”

Carolyn Aug 2023

More Telecom is rated 4.2 out of 5 by 932 customers

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