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Category: Billing and Support
Last updated: Tuesday, 27 January 2026

How do I remove or update an authorised representative from my account?

You can update or remove the following authorised representatives via to Self-Care Portal:

  • Full authorised representative
  • Advocate representative
  • Primary business representative
  • Secondary representative  

How to remove an authorised representative

  1. Login to the Self-Care Portal.
  2. Navigate to  ‘Account’ and select ‘Authorised Representative  from the dropdown.
  3. Select ‘Remove’ next to  the authorised representative you wish to remove from your account.
  4. Select ‘Confirm removal’. 

How to update an authorised representative

  1. Login to the Self-Care Portal.
  2. Navigate to  ‘Account’ and select ‘Authorised Representative  from the dropdown.
  3. Select ‘View’ again the authorised representative you wish to update.
  4. Update the details and select ‘Save details’.

To update any details that aren’t available to edit you will need to remove the authorised representative and add a new authorised representative.   

 

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