How do I add an authorised representative to my account?

Adding an authorised representative via the Self-Care Portal

Depending on your customer type, you can add different types of representatives via the Self-Care Portal:

Residential customers - 

• Full authorised representative
• Advocate representative

Business customers –

• Secondary business representative

Steps to add an authorised representative

1. Login to the Self-Care Portal.
2. Navigate to  ‘Account’ and select ‘Authorised Representative’  from the dropdown.
3. Select ‘Add new representative’.
4. Choose the representative type from the dropdown list.
5. Enter their personal details. Note: The authorised representative’s details i.e. given and last name(s) must be as they appear on their legal documents.
6. Select ‘Submit request’.

Need to add other types of representatives?

To add the following over types of authorised representatives, contact our Customer Service team.

• Authorised estate representative
• Third party representative
• Primary business representative (as a business customer)

For more information on the different types of authorised representatives, check out our FAQ.