Moving home? Relocating an nbn™ service to a new address can now be processed from our customer portal.
TIP: Before you request to move your service, you can check the nbn™ serviceability of your address so you know if the address is nbn™ ready, and what is the approximate timeframe for connection.
You can check your address here.
If you know the nbn™ availability of your address, you can proceed with the steps below:
1. Visit the customer portal.
2. Enter your account number, email address and password on the log in screen.
3. Select Moving House? Service Relocation.4. Fill out the form with the following details:
5. Read and agree on the Terms and Conditions.
6. Click on Submit.
We'll take care of the rest! You'll receive regular emails with the progress of your new order. We'll also confirm when your old service is cancelled. If at any time you'd like to discuss your nbn™ relocation with us please contact our team.