If you are going overseas or do not require your nbn™ service for a long period of time, it may be beneficial to put your nbn™ Plan on hold.
We can assist with this. However, to prevent charges coming through from nbn™ we would need to cancel your service, and then re-activate it when you are ready to start using your service again. This works in the same way as putting the service on hold and nbn™ charges would cease to come through. We would not recommend doing this if the period of time is less than a month as your service will still be charged up to the end of the month that you wish to cancel it.
When we re-activate your service we would need to assist in re configuring your modem as you will receive a new username when the service is re-activated. This is a quick task and our dedicated technical support team can easily assist you with this.
To put your service on hold, please contact our customer service team.